Customer Service Representative Ii
1 month ago
**POSITION OVERVIEW**:
Applications accepted from: City of Houston Employees
Job Classification: Customer Service Representative II
Department: Fire
Section: Fire/Permits
Reporting Location: 1002 Washington Ave, 2nd Floor, Houston, TX 77002
Workdays & Hours: MONDAY - FRIDAY 7:00 AM - 4:00 PM* *Subject to Change
**DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS**
Must be able to multi-task in a fast-paced environment, accurately input and retrieve
Essential job duties and responsibilities include:
- Providing timely and efficient customer service to constituents in need of permits, after-hours inspections, and/or general knowledge
- Using complex problem-solving techniques to provide information and quality customer service
- Setting up/monitoring billable accounts/ invoices for Standbys, Special Events, etc.
- Setting up an online portal in Infor and reconciling online portal revenues
- Preparing documents for SAP entry
- Processing mail-ins, walk-ins, and queue flow in Infor
- Serving as backup for other Customer Service Representatives as needed
- Providing accurate responses to customers’ inquiries. Monitoring and researching customer accounts to resolve problems, and maintaining successful partnerships with the community and other departments/ agencies
- Other duties as assigned and special projects as requested
**WORKING CONDITIONS**
Work consists of standard procedures and tasks where basic analytic ability is required, as in the comparison of numbers and simple facts in selecting the correct action. The position is physically comfortable most of the time with occasional periods of stooping, bending, and/or light lifting of materials of up to 10 pounds.
**MINIMUM REQUIREMENTS**:
**MINIMUM EDUCATION REQUIREMENTS**
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. might normally be acquired through the attainment of a high school diploma or a GED.
**MINIMUM EXPERIENCE REQUIREMENTS**
Two (2) years of administrative or customer service experience are required.
An associate degree may be substituted for up to two years of experience.
**MINIMUM LICENSE REQUIREMENTS**
None
**PREFERENCES**:
**PREFERENCES**
The following skills are preferred:
- Effective public relations skills
- Working knowledge of ILMS, INFOR, and SAP
- Professionalism and the ability to interact with the public in a courteous manner.
- Strong computer skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Experience in:
- Setting up billables
- Standby permitting process and requirements
- Interacting with internal/external customers
- Researching and answering direct questions
**GENERAL INFORMATION**:
**SELECTION / SKILLS TESTS REQUIRED**
The Department _may_ administer skills assessment test
**SAFETY IMPACT POSITION** **No
**SALARY INFORMATION**
The salary range for this position is: Salary Range - Pay Grade 15
**APPLICATION PROCEDURES**
If you need special services or accommodations, call 832-394-6605. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
**EOE - Equal Opportunity Employer**
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
**Agency**
- City of Houston
**Address**
901 Bagby St
Houston, Texas, 77002
**Website
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