Technical Support Specialist

2 weeks ago


Syracuse, United States NPAworldwide Full time
Please no 3rd parties or C2C
Must be a US Permanent Resident or Citizen - we are unable to sponsor at this time.

Technical Support Specialist - On-Site (Syracuse, NY)

Job Description:

We are seeking a skilled and customer-focused individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing comprehensive technical support and training to our diverse user base.

Key Responsibilities:
  • Maintain and troubleshoot a variety of audio, video, and presentation systems used in our facilities
  • Provide on-site support and problem-solving for technical issues
  • Deliver training and instruction to users on the proper operation of equipment and software
  • Perform preventive maintenance on technical systems to ensure reliable performance
  • Offer support and troubleshooting for general IT equipment and computer applications, including productivity suites and web-based tools (Microsoft Windows, Microsoft Office and web-based videoconferencing applications)


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