IT Service Desk Technician I

2 days ago

Lititz, United States TAIT Full time

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose The Service Desk Technician I serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to tickets for break/fix, moving/relocating, and new setup of equipment. Requires knowledge and skills to either assist the user to fix the problem, or escalate the problem to the appropriate IT resource, following department procedures. Accuracy/quality of work is a large requirement of this position; good attitude; good work ethic; good attendance record and punctuality.   Essential Responsbilities
  • Triage incoming service desk tickets, determining urgency and assigning the to the appropriate IT resource.
  • Monitors, adds, updates and maintains IT service desk tickets.
  • Properly documents all ticket resolutions and follow up with all parties involved to ensure the problem was corrected to their satisfaction.
  • Monitors computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order.
  • Performs hardware and software maintenance, when necessary.
  • Reports equipment problems or failures and provides necessary documentation.
  • Sets up & installs new equipment which may include Desktops, Laptops, Printers, Network equipment, etc.
  • Assist users with general computer software problems/questions and escalate to the appropriate person when necessary.
  • Installs and configures desktop software.
  • Communicates thoroughly and timely all pertinent information to give management as much time as possible to react to situations.
  • Uses proper phone etiquette for answering phones and interacting with customers, vendors and others.
  • Maintains a positive, proactive attitude committed towards continuous improvement of company culture and productivity.
  • Maintains a clean and organized work area.
  • Adhere to all company safety policies and procedures. 
  • Attend meetings, seminars, and training sessions as required.  
  • Perform assigned duties according to the policies and expectations prescribed by the company.
Minimum Qualifications
  • AA/AS degree in computer related field plus 1 year relevant experience
  • BA/BS degree in computer science; or the combination  of education and experinece
  • Ability to travel 10-15%
Working Conditions and Physical Effort   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods.   While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.)   Work conditions of the role are:
  • Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises
  • Work environment involves some exposure to hazards or physical risks which require following basic safety precautions
  • Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.

LI-JH#1

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

  • Test Technician I

    7 hours ago

    Lititz, United States Sechan Electronics, Inc. Full time

    Sechan Electronics is a 100% Employee Owned organization that provides products and services to the aerospace and defense industry.  So in addition to working for a company that helps to support our national security, how does a generous benefit package, ownership in the company and every other Friday off sound to you? The Test Technician III will...

  • HVAC Service Technician

    6 days ago

    Lititz, Pennsylvania, United States Haller Enterprises Full time

    Job SummaryWe are seeking a highly skilled and experienced HVAC Service Technician to join our team at Haller Enterprises. As a Residential HVAC Service Specialist, you will be responsible for providing exceptional customer service and ensuring the highest level of quality workmanship in the installation, maintenance, and repair of residential HVAC...

  • Neurodiagnostic Technician I or Tech II

    1 month ago

    Lititz, United States UPMC Full time

    Join our team of Life Changers! UPMC is hiring a Casual, Neurodiagnostic Technician I or II to support Central PA hospitals. Applicants will be placed in the appropriate job title based on their experience and education This is a young and growing team that encourages mentorship and growth within one's career. Looking to add an experienced...

  • HVAC Service Technician

    2 weeks ago

    Lititz, United States Work With Your Handz Full time

    Calling All Hardworking HVAC Pros: Join Our Industry Leading Crew! Are you ready to roll up your sleeves and join a team that's all about your growth and success? We're not just about the job – we're about building careers that last. We're proud to be a company that values good old-fashioned hard work and the satisfaction of a job well done. We work hard...

  • Machine Maintenance Technician I

    1 month ago

    Lititz, United States Woodstream Full time

    Job DescriptionJob DescriptionJoin a high-tech manufacturer with over 100 years of innovation and 10 trusted consumer brands.Woodstream is an essential, life sustaining business committed to equality, social justice, and inclusion. We provide pest & animal control products that destroy disease carrying insects & rodents. We have made substantial investments...

  • HVAC Service Technician

    2 months ago

    Lititz, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionCalling All Hardworking HVAC Pros: Join Our Industry Leading Crew!Are you ready to roll up your sleeves and join a team that's all about your growth and success? We're not just about the job – we're about building careers that last. We're proud to be a company that values good old-fashioned hard work and the...

  • HVAC Service Technician

    2 weeks ago

    Lititz, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionCalling All Hardworking HVAC Pros: Join Our Industry Leading Crew!Are you ready to roll up your sleeves and join a team that's all about your growth and success? We're not just about the job – we're about building careers that last. We're proud to be a company that values good old-fashioned hard work and the...

  • Experienced HVAC Service Technician Wanted

    2 weeks ago

    Lititz, Pennsylvania, United States Neffsville Full time

    Join Our Team as a Senior HVAC Service Technician Company: Neffsville HVAC & Plumbing We are currently seeking skilled Senior HVAC Service Technicians with a minimum of 5 years of experience to join our dedicated team. As a leader in the HVAC industry, we pride ourselves on offering competitive sign-on bonuses for qualified candidates. Key...

  • HVAC Service Technician 2nd Shift

    5 days ago

    Lititz, Pennsylvania, United States Haller Enterprises Full time

    About Haller EnterprisesHaller Enterprises is a values-driven company that prioritizes employee growth and development. Our mission is to foster a culture where our team members thrive, and we are committed to sustained growth and success.We believe that work should be an enjoyable and fulfilling experience. If you share our values and are passionate about...

  • Front Desk Admin Asst

    7 days ago

    Lititz, United States Tristarr Recruiting Full time

    Job DescriptionJob DescriptionOur client located in Lititz, PA is lookingfor a temporary Front Desk Administrative Assistant to join their accounting firmwhere you can make an immediate impact in a professional setting.This position is ideal for someone with excellent communication skills, a knack for multitasking, and a passion for delivering top-notch...

  • Electrical Maintenance Specialist I

    2 weeks ago

    Lititz, Pennsylvania, United States Woodstream Full time

    Job OverviewBecome a part of a leading manufacturer with a century-long legacy of innovation and a portfolio of trusted consumer brands.Woodstream is a vital, life-sustaining enterprise dedicated to equality, social justice, and inclusivity. We offer pest and animal control solutions that effectively eliminate disease-carrying insects and rodents. Our...

  • HVAC Service Technician 2nd Shift

    2 weeks ago

    Lititz, United States Haller Enterprises Full time

    This is for 2nd shift: Tuesday - Saturday 2:00pm - 10:00pm We are looking for people in the Lititz, York, Harrisburg, Exton and Lehigh Valley areas.About Haller: Are you seeking a career with a values-driven and collaborative company that prioritizes your growth? Join our dynamic team at Haller! We are committed to fostering a culture where our employees...

  • HVAC Service Technician 2nd Shift

    2 months ago

    Lititz, United States Haller Enterprises Full time

    Job DescriptionJob DescriptionThis is for 2nd shift: Tuesday - Saturday 2:00pm - 10:00pmWe are looking for people in the Lititz, York, Harrisburg, Exton and Lehigh Valley areas.About Haller:Are you seeking a career with a values-driven and collaborative company that prioritizes your growth? Join our dynamic team at Haller! We are committed to fostering a...

  • HVAC Service Technician 2nd Shift

    2 weeks ago

    Lititz, United States Haller Enterprises Full time $28 - $40

    Job DescriptionJob DescriptionThis is for 2nd shift: Tuesday - Saturday 2:00pm - 10:00pmWe are looking for people in the Lititz, York, Harrisburg, Exton and Lehigh Valley areas.About Haller:Are you seeking a career with a values-driven and collaborative company that prioritizes your growth? Join our dynamic team at Haller! We are committed to fostering a...

  • Calibration Technician

    3 months ago

    Lititz, United States Garber Metrology Full time

    Lititz, PAPosition: Field Calibration Technician – Focus on AC/DC Low FrequencyJob Type: Full-TimePay: Based on experienceCompany Description: Garber Metrology is a family-owned business and has earned the Pennsylvania “Best Place to Work” title. We are a well-established company having serviced the Mid-Atlantic Region since 1975. We house a highly...

  • Calibration Technician

    3 months ago

    Lititz, United States Garber Metrology Full time

    Lititz, PAPosition: Field Calibration Technician – Focus on AC/DC Low FrequencyJob Type: Full-TimePay: Based on experienceCompany Description: Garber Metrology is a family-owned business and has earned the Pennsylvania “Best Place to Work” title. We are a well-established company having serviced the Mid-Atlantic Region since 1975. We house a highly...

  • Patient Care Technician, NS

    2 weeks ago

    Lititz, United States UPMC Full time

    **_Title and starting pay rate of this position may vary based on years of experience._** **Responsibilities:** + Suggests and supports changes within the department. Assumes responsibility for assignment and views problems as challenges. Demonstrates awareness of behavior on the efficient functioning of the department. Supports department-based projects...

  • Patient Care Technician, NS

    2 weeks ago

    Lititz, United States University of Pittsburgh Medical Center Full time

    Title and starting pay rate of this position may vary based on years of experience. Responsibilities: * Suggests and supports changes within the department. Assumes responsibility for assignment and views problems as challenges. Demonstrates awareness of behavior on the efficient functioning of the department. Supports department-based projects and quality...

  • Patient Financial Services Customer Service Specialist I

    3 months ago

    Lititz, United States Penn Medicine Lancaster General Health Full time

    SummaryJob Description POSITION SUMMARY: To provide excellent customer service to all of our customers. This position includes answering customer calls and questions, being responsible to collect on self-pay and self-pay residual accounts, completing research to answer and resolve more complicated customer questions and disputes. HOURSS: Monday-Thursday...

  • Sleep Study Technician

    2 weeks ago

    Lititz, Pennsylvania, United States UPMC Full time

    Join Our Team as a Sleep Study TechnicianThe AASM accredited Lititz Sleep Lab is seeking a dedicated Sleep Study Technician to become part of our collaborative environment. Work Schedule: - Three 12-hour shifts, exclusively at night, from 7:00 p.m. to 7:00 a.m.Role Overview:Under the guidance of medical professionals and alongside a Registered Sleep...