Data Center Technician

3 weeks ago

Plano, United States JLL Full time

Job Summary
The Data Center Technician is responsible for the care and maintenance of the rack-and-stack environment within a critical facilities data center white space.

Responsibilities
Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.
Perform hardware installations - rack / stack.
Perform cable installations (routing, terminating) and testing.
Perform hardware cabling troubleshooting * Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.
Support Power Maintenance Events (PME) - active involvement in the planning through an assigned role.
The ability to perform work independently is required:
Handle tape backup media and prepare for offsite storage if applicable.
Perform ad hoc requests as directed by on-site management.
Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.
Track and maintain adequate sparing levels.
Perform physical audits and ensure the Service Manager database is updated and accurate.
Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities.

Technical Skills
Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.
Able to lift 50 lbs.
Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.
Thorough understanding of cabling best practices (EIA/TIA-568 standards).
Thorough understanding of IT hardware skills (HP, Cisco, etc.). * Working knowledge of network cabling diagnostics and testing practices.
Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, VLANs.
General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.

Experience
2+ years of experience as a data center technician or similar discipline in a data center mission critical environment.
Strong technical, analytical, and problem-solving skills.
Ability to complete tasks and deliverables within expected timelines
Excellent organizational skills, strong attention to details, and willingness to learn and be methodical about following procedures.
Able to work independently as a part of a larger team in a global organization.
Able to multitask in high pressure situations and take ownership of project / tasks from planning, deployment, and post-deployment support.

Education
High School diploma or equivalent.
2-year technical degree or equivalent work experience.

Work Environment

Ability and willingness to work shifts (day, evening, overnight, and weekend) and provide on-call support on a rotational basis.

Benefits
JLL recognizes the impact that the workplace can have on yourwellness, so we offer a supportive culture andcomprehensive benefits package that prioritizes mental, physical andemotional health.
Some of these benefits, include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Compensated for Holidays Worked
Pay differential for Night Shift Employment
Salary for this role ranges from dependant upon candidates' skills and experience

About JLL
We are JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

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