IT Support Technician

1 month ago

St Louis, United States CRB Full time

Job Description

We are looking for an IT Support Technician to assist end users with IT support at our recently expanded distribution campus in Midway, KY. We are looking for a high-energy, tech-savvy resource that is a quick study and eager to learn about desktop and distribution technologies from existing onsite resources and through collaboration with our HQ IT team in Southern California.

A day in the office looks like this:

  • Schedule: 10am-6:30pm, Monday- Friday
  • Providing Help Desk support for DC management and end users
  • Maintaining DC/warehouse equipment and spare inventory
  • Building, deploying, maintaining, and troubleshooting personal computers (laptop/desktop), printers (laser/Zebra), and RF wireless equipment
  • Performing basic network and RF troubleshooting
  • Responding to service issues and requests in a timely, efficient manner
  • Responding to calls and assigning tickets; updating tickets in Freshservice system
  • Performing Office365 user maintenance and assisting with O365 setup and support
  • Maintaining an excellent working relationship and customer service skills with end users
  • Collaborating with other IT Operations personnel to achieve the best results
  • Translating technical terms into non-technical language for users and onsite leadership
  • Assisting DC staff in troubleshooting conveyor or other system issues when necessary
  • Recognizing high-priority issues and responding accordingly
  • Being available for off-hours on-call and/or occasional flexibility with working hours if needed

Qualifications:
Qualifications

Got the skills and experience? Here’s what we’re looking for:

  • 1–2 years of computer support experience; previous Desktop Support experience a plus
  • Solid grasp of troubleshooting Windows, Mac, iPhone® and Android® technologies
  • 1-2 years of HP printer and Zebra label printer experience
  • Past experience with Android based RF equipment is a plus
  • Self-motivated with good time management and organizational skills
  • Sense of urgency
  • Excellent attention to detail
  • Strong interpersonal and communication skills
  • Ability to perform at a high level without close supervision
  • Ability to articulate technical issues clearly
  • Availability for on-call rotation and/or occasional Saturdays (standard work week is Monday–Friday)

Additional Information

And here’s our end of the bargain

  • Competitive compensation based on skills and experience, plus a bonus plan
  • Paid leave for new parents to support work/life balance and family bonding
  • Excellent medical/dental and vision coverage—EPO, PPO and HSA
  • 401(k) retirement plan with company contribution (because you will retire someday)
  • Flexible benefits—choose what you like, ignore the rest
  • Generous employee discount
  • Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers

Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL9

  • Desktop Support Technician

    1 month ago

    St Paul, United States IT Associates Full time

    L1 Support Technician / Desktop Support On-site 5 days in Woodbury, MN - 551256 months contract with possibility of hire Rate - up to $30/hr on w2This role is with a renowned US based IT services companyIn addition to laptop provisioning, imaging, Break/fixing there is physical labor work - boxing up equipment, bubble wrapping monitors, and shipping it...

  • Desktop Support Technician

    2 weeks ago

    St Louis, United States Themesoft Inc. Full time

    Title : Desktop Support TechnicianLocation : St. Louis, Missouri (onsite)Rate :$22/hr on W2 or $27/hr on C2C As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily...

  • Desktop Support Technician

    2 weeks ago

    st. louis, United States Themesoft Inc. Full time

    Title : Desktop Support TechnicianLocation : St. Louis, Missouri (onsite)Rate :$22/hr on W2 or $27/hr on C2C As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily...

  • Field Support Technician IFA

    1 month ago

    St Louis, Missouri, United States H&R Block Full time

    Job Title: Field Support Technician IFAAt H&R Block, we're looking for a skilled Field Support Technician IFA to join our team. As a Field Support Technician IFA, you will provide technical support for our retail tax offices worldwide, ensuring that our end-users can operate efficiently and effectively.Key Responsibilities:Provide technical PC, peripheral,...

  • Customer Support Representative

    2 weeks ago

    St Louis, United States Gravity IT Resources Full time

    Customer Support Representative II Location: St. Louis, MO (hybrid onsite) Job Type: Contract (until 1/31/25) Our client is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to our client’s reputation of being a world-class provider of Human...

  • Pharmacy Technician

    4 weeks ago

    St Louis, Missouri, United States Blink Health Full time

    Job Summary:We are seeking a highly skilled Pharmacy Technician to join our team at Blink Health. As a Pharmacy Technician, you will play a critical role in ensuring the smooth operation of our prescription fulfillment process.Key Responsibilities:• Receive, enter, and process prescriptions according to Blink protocols• Assist in the preparation of...

  • Customer Support Representative

    2 weeks ago

    st. louis, United States Gravity IT Resources Full time

    Customer Support Representative IILocation: St. Louis, MO (hybrid onsite)Job Type: Contract (until 1/31/25)Our client is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to our client’s reputation of being a world-class provider of Human...

  • Customer Support Representative

    2 weeks ago

    st. louis, United States Gravity IT Resources Full time

    Customer Support Representative IILocation: St. Louis, MO (hybrid onsite)Job Type: Contract (until 1/31/25)Our client is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to our client’s reputation of being a world-class provider of Human...

  • Customer Support Representative

    3 weeks ago

    St Louis, United States Gravity IT Resources Full time

    Customer Support Representative IILocation: St. Louis, MO (hybrid onsite)Job Type: Contract (until 1/31/25)Our client is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to our client’s reputation of being a world-class provider of Human...

  • Lab Support Technician lll

    6 months ago

    St. Louis, United States SSM Health Full time

    It's more than a career, it's a calling. MO-SSM Health Saint Louis University Hospital 1201 Grand Worker Type: Regular Job Summary: Lab Assistant lll or Lab Support Technician lll

  • Field Support Technician IFA

    4 weeks ago

    St Louis, Missouri, United States H&R Block Full time

    Job SummaryAs a Field Support Technician IFA with H&R Block, you will provide technical support to retail tax offices worldwide, ensuring end-users can operate efficiently and effectively. Your expertise will be utilized to resolve and track user incidents, communicate with clients, and serve as a liaison between business partners and technical teams.Key...

  • Production Support Technician

    1 month ago

    St Louis, Missouri, United States Thermo Fisher Scientific Full time

    Job Summary:We are seeking a highly skilled Production Support Technician to join our team at Thermo Fisher Scientific. As a key member of our manufacturing operations team, you will be responsible for ensuring the smooth operation of our production facilities, including cleaning and sanitizing equipment, assembling production-related manufacturing tanks and...

  • Computer Support Technician

    3 months ago

    St Louis, United States Netrix Global Full time

    About The Opportunity Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Technician to provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Provide...

  • Service Technician

    4 weeks ago

    St Louis, Missouri, United States Topcon Full time

    At Topcon, we're committed to delivering innovative solutions that drive productivity and efficiency in the construction, geopositioning, and agriculture industries. As a Service Technician, you'll play a critical role in supporting our customers by providing expert product bench analysis, diagnosis, and repair services.Key Responsibilities:Troubleshoot and...

  • Registered Behavior Technician

    2 months ago

    St. Louis, United States Ablelight Full time

    At AbleLight, people are the heart of everything we do. Our mission, vision and values reflect a commitment to people. As an organization, we are aligned, inspired and driven toward a common goal - believing that together, the best life is possible!AbleLight is looking to add a full-time Registered Behavior Technician (RBT) to their MO Behavior Support team....

  • Production Support Technician II

    2 weeks ago

    St Louis, Missouri, United States Thermo Fisher Scientific Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Production Support Technician II to join our team at Thermo Fisher Scientific.Key Responsibilities:Responsible for cleaning of primary, secondary, and ancillary equipment, and assembly of production related manufacturing tanks, vessels, and line assemblies in support of the manufacture of...

  • IT Support Specialist

    1 month ago

    St Louis, Missouri, United States CRB Full time

    Job Title: IT Support TechnicianWe are seeking a highly skilled and motivated IT Support Technician to join our team at CRB. As an IT Support Technician, you will be responsible for providing technical support and assistance to our end-users, ensuring that our IT systems and infrastructure are running smoothly and efficiently.Key Responsibilities:Provide...

  • District-wide Support Technician I

    4 months ago

    St Louis, United States St. Louis Community College Full time

    Title: DW Support Technician I Employee Classification: 52 Wks Unit Department: Campus IT - MC Salary Range: $37,458.00 Who we are: We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with...

  • MO Desktop Support

    1 week ago

    St Louis, United States Resource Logistics Full time

    Tile : Desktop Support Technician Location : St. Louis, Missouri (onsite) Rate :$23/hour w2 (No Benefits) As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily...

  • Surgical Technician

    4 weeks ago

    St Louis, Missouri, United States SSM Health Full time

    About the Role:We are seeking a skilled Surgical Technician to join our team at SSM Health. As a Surgical Technician, you will play a vital role in providing patient care and supporting the surgical team.Key Responsibilities:Prepare the operating room for procedures, gathering necessary supplies and equipment.Assist the surgical team during procedures,...