Customer Support Representative

1 week ago


st louis, United States Gravity IT Resources Full time

Customer Support Representative II

Location: St. Louis, MO (hybrid onsite)

Job Type: Contract (until 1/31/25)


Our client is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to our client’s reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support. To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, and is detail-oriented. In this position, we invest in your knowledge and development by sending new hires through our Rising Stars Program. The Rising Stars Program is a paid intensive training and mentoring program designed to take you from basic foundation training to job application.


Responsibilities:

  • Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)
  • Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy
  • Professionally communicate with clients at management level and above both verbally and through written communication
  • Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment
  • Accurately document and manage workload in a Customer Relationship Management system (CRM)
  • Take initiative to analyze available resources to make effective decisions that adhere to policies
  • Work and remain focused under pressure while providing exceptional customer service


Required Qualifications:

  • Minimum of 2 years' experience in a customer support and technical support environment
  • High School diploma / GED
  • Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams


Preferred Qualifications:

  • Human Capital Management (Payroll) system experience
  • Salesforce
  • SQL
  • Soft-phone systems (ring central)
  • Inbound support experience


NOTES:

Schedule: M-F, 9:00AM – 6:00PM CST

Need basic computer skills (navigating Microsoft products & salesforce)



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