Patient Services Representative

3 weeks ago

Hinesville, United States Diversity Health Center Inc Full time

POSITION SUMMARY

Responsible for performing secretarial office functions in an assigned department, including greeting patients, answering phones and scheduling appointments.

Must be able to rotate to Ludowici and Jesup

QUALIFICATIONS

High School Diploma/GED. Less than 1 year medical office experience in a healthcare environment. Bilingual preferred

JOB RESPONSIBILITIES

Performs selected clerical and administrative duties and assists physicians as part of the care team.
Assists new patients to select a personal clinician
Scans and updates patient E-charts prior to appointment with recent test results, images and correspondences.
Responds to patient communications and transfers calls or delivers complete messages to the appropriate individual.
Assembles E-charts for new patients and prepares E-charts for scheduled patients, requests patient information from outside sources as needed.
Check patients in and out, verifies insurance/benefit coverage 48 hours prior to services.
Collects co-pays and/or payment toward account balances before services are rendered.
Ensures that a new patient information sheet is filled out on all patients annually and that necessary information changes are made at each visit.
Maintains the computerized appointment schedule, schedules appointments and ensures patients receive appointment reminders, hospital procedures and/or surgeries following office protocol.
Record information on logs, ledgers and deposits accurately and neatly, and copies logs and records as needed.
Delivers incoming mail and/or packages to the proper person upon receipt, processes outgoing mail and distributes faxes.
Participates in educational activities and programs as needed and required.
Active participant in Medical Home Care Team including team huddles.
Maintains office supplies/equipment and notifies supervisor directly of any problems.
Maintains strict confidentiality, treats staff, physicians, patients and visitors with respect.
Distributes patient surveys.
Takes required training courses as identified by administration or direct supervisor.
Performs other related work tasks or projects as required.

Job Type: Full-time

Pay: $12.00 - $13.50 per hour

Expected hours: 40 per week

Benefits:
403(b)
AD&D insurance
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday

Education:
High school or equivalent (Preferred)

Experience:
Medical Receptionist: 1 year (Required)

Language:
Spanish (Required)

License/Certification:
BLS Certification (Required)

Work Location: In person

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