Patient Services Specialist/Medical Assistant

3 weeks ago

Hinesville, United States Horizon Behavioral Health Full time
Job DescriptionJob DescriptionDescription:

The Patient Services Specialist/Medical Assistant Specialist is responsible for the execution of the daily Front Desk and Medical Assistant duties. The Patient Services Specialist/Medical Assistant will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion.

Responsibilities include but are not limited to:


  • Perform patient treatments under the supervision of provider (Medication Administration, Testing Services, and backup to TMS)
  • Recognize and register patients upon arrival.
  • Verify current patient demographics.
  • Collect co-pays and account balances.
  • Check all insurance for accuracy, and perform eligibility checks.
  • Maintain provider schedules ensuring they are fully booked at all times.
  • Answer multi-line phone system and direct all calls to appropriate parties.
  • Check voice mail for messages, and distribute accordingly.
  • Answer all triage calls by taking a message/or referring to the back office.
  • Schedule appointments for multiple offices, accurately and efficiently.
  • Diligently handle medical records release and/or request.
  • Return patient calls and relay messages to patients under the direction of the providers.
  • Send out follow-up reminder notices.
  • Monitor supplies used in the front office and notify the supervisor when inventory runs low.
  • Maintain a working knowledge of all services offered to patients.
  • Explain office policies to patients as needed.
  • Maintain a clean and orderly reception/waiting room, entryway to office, and work area.
  • Post over-the-counter payments and process bank cards.
  • Reconcile daily activity report, batch day sheet.
  • Obtain Vital Signs.
  • Collect Lab Specimens (Urine and Saliva Drug Testing).
  • Ensure Proper Completion of Laboratory Paperwork.
  • Shred patient information to comply with HIPAA regulations.
  • Follow HIPAA regulations.
  • Follow OSHA rules and regulations.
  • Follow Compliance rules and regulations against fraud and abuse.
  • Maintain front office quality assurance.
  • Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues.
  • Maintain the strictest confidentiality.
  • Ensure the patients are treated courteously and professionally.
  • Deliver top-notch customer service to every patient that enters our doors.
  • The ability to smile while the world crashes around us.
Requirements:

1. Minimum of 2 years of medical office experience

2. High school diploma or equivalent.

3. Demonstrated ability to work independently and as a team player.

4. Tactfulness.

5. Demonstrate a willingness to adapt to change.

6. Pleasant phone manner and voice.

7. Must be a self-starter and dependable.

8. Able to prioritize workload while remaining flexible.

9. Confident positive manner and appearance.

10. Customer service experience.

11. Word processing, data entry, 10-key, telephone, and computer experience

12. Medical Assisting Experience is REQUIRED

13. Top Notch Computer Skills

14. A sense of humor when chaos breaks out

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