Patient Services Representative

4 weeks ago

Hinesville GA United States Diversity Health Center, Inc Full time
*POSITION SUMMARY*

Responsible for performing secretarial office functions in an assigned department, including greeting patients, answering phones and scheduling appointments.

*\*\*Must be able to rotate to Ludowici and Jesup\*\**

*QUALIFICATIONS*

High School Diploma/GED. Less than 1 year medical office experience in a healthcare environment. Bilingual preferred

*JOB RESPONSIBILITIES*

* Performs selected clerical and administrative duties and assists physicians as part of the care team.
* Assists new patients to select a personal clinician
* Scans and updates patient E-charts prior to appointment with recent test results, images and correspondences.
* Responds to patient communications and transfers calls or delivers complete messages to the appropriate individual.
* Assembles E-charts for new patients and prepares E-charts for scheduled patients, requests patient information from outside sources as needed.
* Check patients in and out, verifies insurance/benefit coverage 48 hours prior to services.
* Collects co-pays and/or payment toward account balances before services are rendered.
* Ensures that a new patient information sheet is filled out on all patients annually and that necessary information changes are made at each visit.
* Maintains the computerized appointment schedule, schedules appointments and ensures patients receive appointment reminders, hospital procedures and/or surgeries following office protocol.
* Record information on logs, ledgers and deposits accurately and neatly, and copies logs and records as needed.
* Delivers incoming mail and/or packages to the proper person upon receipt, processes outgoing mail and distributes faxes.
* Participates in educational activities and programs as needed and required.
* Active participant in Medical Home Care Team including team huddles.
* Maintains office supplies/equipment and notifies supervisor directly of any problems.
* Maintains strict confidentiality, treats staff, physicians, patients and visitors with respect.
* Distributes patient surveys.
* Takes required training courses as identified by administration or direct supervisor.
* Performs other related work tasks or projects as required.

Job Type: Full-time

Pay: $12.00 - $13.50 per hour

Expected hours: 40 per week

Benefits:
* 403(b)
* AD&D insurance
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Education:
* High school or equivalent (Preferred)

Experience:
* Medical Receptionist: 1 year (Required)

Language:
* Spanish (Required)

License/Certification:
* BLS Certification (Required)

Work Location: In person

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