Senior Count Team Attendant

1 day ago

Rohnert Park, United States Graton Resort & Casino Full time
Position Summary:
Entry-level management that directly oversees the shift activities. The Senior Count Team Attendant, a non-salaried management position, assists the Count Team Supervisor with daily tasks and leading the shift activities. This position is responsible for the timely and accurate completion and documentation of the drop and count of various funds throughout the casino, including slots, table games, poker, ATMs, ticket redemption machines, and cash recycler machines. The Senior Count Team Attendant is responsible for preparing reports and other documents related to drop and count. This position assists the Count Team Supervisor and other members of management as needed. All duties are to be performed within the guidelines of the company and department policies and procedures, Minimum Internal Control Standards, and Graton's System of Internal Controls. Training ongoing to prepare for Count Team Supervisor.

Essential Functions:
1. Responsible for practicing, supporting, and promoting Graton Resort & Casino's culture and always demonstrating Exemplary Service Standards.
2. Ensure adherence to all confidentiality requirements regarding all information, verbal or documented, to which have been provided directly or indirectly.
3. Ensure integrity in all aspects of the process and perform assignments in a pleasant, friendly, and professional manner at all times.
4. Attend and participate in all department meetings, training sessions and other sessions as directed by management.
5. Safeguard & secure all carts, currency, coin, chips, and vouchers at all times.
6. Perform as a team player in a team-oriented environment to ensure accurate and timely completion of all drops, counts and other tasks as assigned.
7. Perform drop (removal) of funds from gaming devices, complete buys, cart loading, cart escorts. Receive, dispense, secure, count, record, store, transport funds and perform all other functions necessary for the efficient administration of business.
8. Perform accurate & timely count of large sums of currency, coins, chips, vouchers, coupons, and other monetary units as used in day-to-day business. Record count(s) by game/table/kiosk and by denomination; ensuring not to comingle (or mix) funds together for different games/tables/kiosks.
9. Efficiently operate all equipment, hardware & software used while completing job functions; including but not limited to money counting machines, kiosk/ATM machines, cash dispensers, carts, and cart mule.
10. Perform verification, reconciliation, and balancing functions. Prepare accurate paperwork as required; log all cash, chip & other revenue instruments on appropriate log(s), transfer sheets and other documents. Investigate any discrepancies or cash variations and report results to upper management.
11. Generate, post, print & distribute reports. Review all reports, documentation and other supporting information for completeness and accuracy.
12. Ensure supplies are stocked, prepare carts for drops, maintain clean and safe work areas including daily cleaning and maintenance of currency counting machines, cash recyclers, kiosks, and other equipment.
13. Communicate professionally with members of the count team and various other departments.
14. Adhere to all regulatory, personnel, company and department policies and procedures. Report any unusual or suspicious activity directly to the Controller or Director.
15. Responsible for maintaining a consistent and regular attendance record; available to work at times extending beyond regularly scheduled hours.
16. Ensure that work is done in a timely manner, which includes delegating tasks as needed, effectively solving difficult problems.
17. Must be able to communicate effectively with Guests, Team Members and Management in both written and verbal form.
18. Responsible for coordinating job rotation/cross-training.
19. Ensure compliance with the system of internal controls, gaming regulations, and minimum internal control standards (MICS) to ensure department procedures are followed and any discrepancies are reported to management.
20. Understand purpose and structure of various processes, quickly adapt to changes in those processes and effectively communicate with staff to ensure that money is sorted by denomination, totals are verified, and figures are recorded accurately and balance.
21. Communicate professionally with various department managers, practice excellent written and verbal communication with other departments and management.

Required Qualifications:
1. Must be 21 years of age or older
2. Must obtain and maintain all necessary licensing.
3. Must be able to interact with others and maintain a positive and professional demeanor under frequently fast paced work conditions.
4. Must be able to meet all assigned deadlines.
5. Must have good analytical, organizational and time management skills.
6. Must be attentive to detail and able to perform basic data entry.
7. Must be proficient with Windows operating system and have basic skills in Microsoft applications including Excel and Outlook.
8. Must be able to perform basic math calculations without the use of a calculator.
9. Must be flexible with daily responsibilities and work schedule; able to work holidays and weekends.
10. 1+ year cash handling experience
11. 1+ year experience in casino preferred but not necessary (preferably in cage/count department).
12. High school diploma or GED equivalent preferred but not necessary.
13. Willing to learn all areas of Drop & Count.

Physical Requirements:
1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers, and symbols.
2. Moderate physical ability such as lift or maneuver at least fifty (50) pounds in varied instances of standing/walking.
3. Must be able to stand for the duration of shift.
4. Manual Dexterity to operate job related equipment.

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