Training Specialist

6 days ago


Wauwatosa, United States WaterStone Bank Full time
Description

Starting salary - $45,000 annually, based on experience

Job purpose for Training Specialist:

The Training Specialist will be responsible for researching, designing, and delivering a range of training programs, primarily focused on Retail Branch Banking. This role plays a key part in implementing new training initiatives, maintaining and updating current materials in collaboration with business leaders, and working closely with employees to enhance their knowledge and skillsets.

Duties and responsibilities for Training Specialist:

  • Develop Training Programs: Create and update training materials and content to meet the specific needs of business units, covering bank systems, sales, products, services, and internal policies.
  • Create & Deliver Multi-Format Learning: Facilitate training sessions using various platforms such as e-learning, workshops, and hands-on training.
  • Assess and Improve Training Effectiveness: Collect feedback through post-training surveys and adjust future training programs to increase overall effectiveness.
  • Foster an Engaging Learning Environment: Create a positive, productive learning atmosphere that enhances employee engagement and retention.
  • Collaborate with Management: Build strong relationships with leadership teams to share employee progress, coordinate remedial training, and ensure alignment with business objectives.
  • Other duties as assigned

Qualifications for Training Specialist:

Experience

Required:

  • 2-4 years experience within branch banking as a lead teller or personal banker

And/Or

  • 2-4 years previous training experience

And/Or

  • 2-4 years experience within banking call center and 2-4 years face to face customer service

Preferred:

  • 1-3 years previous training experience, preferably technical training

Education

Required:

  • High school diploma or general education degree (GED).

Preferred:

  • Bachelor's Degree in communication, human resources, education or related field and / or certificate in training

Benefits for Training Specialist:

  • Outstanding Medical, Dental, and Vision Insurance
  • 401(k) matching
  • Employee Stock Ownership Plan
  • Paid Time off
  • Paid Holidays
  • Flexible Spending Account
  • And so much more

Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


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