Customer Support Specialist

2 weeks ago


Piscataway, United States Atrium Staffing Full time
Our client is a large consumer goods organization rapidly growing and is in the heart of Piscataway. They are looking to add a Customer Support Specialist to their team. Salary/Hourly Rate: $55k - $75k Position Overview: We are looking for a motivated and dedicated Customer Support Specialist to join the Customer Service team. This role will involve addressing customer concerns and complaints while delivering exceptional customer service. The ideal candidate for the Customer Support Specialist role should have superior communication skills, a problem-solving mindset, and a passion for customer satisfaction. Responsibilities of the Customer Support Specialist:
  • Respond to customer inquiries via phone, email, chat, or social media, and provide appropriate solutions in a timely manner.
  • Understand and assess customer needs, and troubleshoot any issues that they may encounter with the products or services.
  • Keep accurate records and document customer service actions and discussions.
  • Act as a liaison between the company and its customers, ensuring clear communication and resolving potential conflicts.
  • Manage customer accounts, noting feedback, and follow up on open issues.
  • Develop and maintain a deep understanding of the products and services to provide accurate information to customers.
  • Maintain a high level of professionalism and empathy when interacting with customers.
  • Coordinate with other team members and departments to optimize customer support.
  • Escalate unresolved issues to relevant internal teams for further investigation.
  • Contribute to the improvements of overall customer satisfaction ratings.
Qualifications for the Customer Support Specialist:
  • Proven experience as a Customer Support Specialist or similar role in customer service.
  • Excellent communication and problem-solving skills.
  • Ability to handle stressful situations with patience and professionalism.
  • Proficiency in relevant computer applications and CRM systems.
  • Ability to multitask and manage time effectively.
  • Excellent listening and interpersonal skills.
  • Knowledge of customer service best practices and market trends.
Education Requirements:
  • High school diploma is required.
  • Bachelor's degree in a related field is preferred.
Benefits:
  • Medical.
  • Dental.
  • Vision.
  • 401k.
  • PTO.


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