High Performance Networking Technical Support Engineer

2 months ago

Wayne, United States Cornelis Networks Full time

Cornelis Networks is a technology leader delivering purpose-built, high-performance fabrics accelerating High Performance Computing, High Performance Data Analytics, and Artificial Intelligence workloads in the Cloud and in the Data Center.

The company's products enable scientific, academic, governmental, and commercial customers to solve some of the world's toughest challenges by efficiently focusing the computational power of many processing devices at scale on a single problem, simultaneously improving both result accuracy and time-to-solution for their most complex application workloads. Cornelis Networks delivers its end-to-end interconnect solutions worldwide through an established set of server OEM and channel partners.

Cornelis Networks is hiring talented High Performance Networking Technical Support Engineers with skills in the key areas required to support world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence interconnect solutions.

As a member of the Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end user issues and deliver solutions with world class customer service. Key to this role is the ability to build cross-functional relationships, effectively communicate with highly technical customers, apply critical thinking and problem-solving skills, and take initiative to drive customer satisfaction.

The ideal candidate enjoys having deep technical knowledge and applying their knowledge to solve challenging customer issues while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the company.

Technical Support Engineer's responsibilities include:

  • Providing professional high quality customer support for Cornelis Networks products.
  • Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely
manner.
  • Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours "on-call" support activities.
  • Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues.
  • Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed.
  • Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities.
  • Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.
Minimum Qualifications (post college and internships)
  • 5 + Years' experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting.
  • 5 + Years' experience system troubleshooting and network configuration and troubleshooting.
  • Strong analytical skills and interpersonal and verbal and written communication skills.
  • A demonstrated ability to work across geographies, time zones, companies, and organizations.
  • English language proficiency.
  • Ability to travel to Cornelis Network's headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods).
  • B.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support.
Preferred Qualifications
  • Related high performance networking experience (administration, support, etc.).
  • Experience developing or troubleshooting Linux device drivers.
  • Experience with the installation, configuration, and administration of enterprise Linux servers, and/or Unix in clustered environments.
  • Knowledge of parallel programming, especially MPI and/or SHMEM, along with experience in troubleshooting in HPC/AI cluster environments.
  • Two years of experience with more than one Operating System.
  • InfiniBand experience.
  • Ability to analyze, breakdown, understand complex problems and communicate solutions effectively is required.
  • Ability to manage customer expectations and balance customer requests with Cornelis Networks' business needs.
  • Experience in providing user support in a network or HPC environment.


Preferred Location

For this position, Cornelis Networks fully supports remote employees who live within the United States and are able to travel to our corporate offices in Chesterbrook, PA periodically for in-person collaboration.

Immigration Information

To qualify for this position, candidates must be located in the United States, legally authorized to work in the U.S. and must not need U.S. Visa sponsorship now or in the future.

Cornelis Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Cornelis Networks does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

  • High Performance Networking Engineer

    3 weeks ago

    Wayne, Pennsylvania, United States Cornelis Networks Full time

    Job OverviewCornelis Networks, a leader in high-performance fabrics, is seeking a talented High Performance Networking Engineer to support its world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence interconnect solutions. The ideal candidate will have strong technical...

  • High Performance Networking Support Professional

    3 days ago

    Wayne, Pennsylvania, United States Cornelis Networks Full time

    Company OverviewCornelis Networks is a leading technology company that specializes in delivering high-performance fabrics and interconnect solutions for various industries, including high-performance computing, high-performance data analytics, and artificial intelligence. Our products enable customers to solve complex challenges by efficiently utilizing the...

  • High Performance Computing Engineer

    3 weeks ago

    Wayne, Pennsylvania, United States Cornelis Networks Full time

    Cornelis Networks is a technology leader delivering purpose-built, high-performance fabrics accelerating High Performance Computing, High Performance Data Analytics, and Artificial Intelligence workloads in the Cloud and in the Data Center. Our company's products enable scientific, academic, governmental, and commercial customers to solve some of the world's...

  • High-Performance Computing Engineer

    3 weeks ago

    Wayne, Pennsylvania, United States Cornelis Networks Full time

    Cornelis Networks is a leading provider of high-performance networking solutions. We are seeking a skilled Linux Kernel Driver Engineer to join our team. The successful candidate will work on developing and debugging device drivers for our network interconnects, including Omni-Path Architecture.The role requires collaboration with architects and hardware...

  • Network Technical Support Professional

    4 weeks ago

    Wayne, Pennsylvania, United States Cornelis Networks Full time

    Key ResponsibilitiesThe Network Technical Support Professional will work collaboratively with cross-functional teams to identify partner and end-user issues and deliver solutions with world-class customer service. Key responsibilities include providing professional high-quality customer support, taking technical ownership of user-reported issues, managing...

  • High Performance Computing Engineer

    3 weeks ago

    Wayne, Pennsylvania, United States Cornelis Networks, Inc. Full time

    Job OverviewCornelis Networks, Inc. is a technology leader delivering high-performance fabrics accelerating High Performance Computing, High Performance Data Analytics, and Artificial Intelligence workloads in the Cloud and in the Data Center.The company's products enable scientific, academic, governmental, and commercial customers to solve complex...

  • High Performance SerDes Validation Specialist

    3 weeks ago

    Wayne, Pennsylvania, United States Cornelis Networks, Inc. Full time

    Cornelis Networks, Inc. is a technology leader delivering high-performance fabrics accelerating High Performance Computing and Artificial Intelligence workloads in the Cloud and Data Center.We are seeking a talented Post Silicon Validation Engineer with extensive experience in SERDES electrical validation to support development of cutting-edge ASICs for...

  • Cloud Network Engineer

    3 days ago

    Wayne, United States Jones Lang LaSalle Full time

    Jones Lang LaSalle, an international commercial real estate firm, is seeking a skilled and motivated cloud network engineer with expertise in both traditional networking and cloud networking technologies to join our IT team. The successful candidate will be responsible for overseeing the delivery of network architecture and implementations to our clients,...

  • Technical Support Specialist

    2 weeks ago

    Fort Wayne, Indiana, United States Desktop & Depot Support Full time

    Job Title: Technical Support SpecialistWe are seeking a highly motivated and career-driven individual to join our team as a Technical Support Specialist in Fort Wayne, Indiana. In this role, you will be responsible for providing workstation software break fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging,...

  • Network Engineer

    7 days ago

    Wayne, United States DLL Full time

    Network Engineer Do you believe businesses should have a bigger ambition than short term profit? If you do, join DLL's mission. You'll be part of a team that gets the right tools into the right hands: a team that understands the heart and soul of our partners' business, a team that provides original financial solutions to sustain success for generations. As...

  • Technical Support Specialist

    4 weeks ago

    Wayne, New Jersey, United States Passaic County Technical - Vocational Schools Full time

    Position Summary: We are seeking a skilled Systems Administrator to join our team at Passaic County Technical Institute. The successful candidate will have experience with CSI Smarts Budget & Personnel software, MS SQL Server DBMS administration, and Oracle DBMS administration. They will also be able to develop and maintain technical documentation, perform...

  • Network Cabling Engineer

    3 weeks ago

    Fort Wayne, Indiana, United States Allstar Technologies Full time

    We're seeking an experienced Network Cabling Engineer to join our team at Allstar Technologies. As a key member of our infrastructure department, you will be responsible for designing and implementing network cabling systems that meet the needs of our clients.About this OpportunityThis is a full-time position with a salary range of $65,000 - $90,000 per...

  • Senior Network Engineer

    1 month ago

    Wayne, United States SISL Global Full time

    ResponsibilitiesConfigure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurationsMonitor performance and ensure system availability and reliabilityMonitor system resource utilization,...

  • Technical Support Specialist for HPC and AI Interconnect Solutions

    3 weeks ago

    Wayne, Pennsylvania, United States Cornelis Networks Full time

    About UsCornelis Networks delivers purpose-built, high-performance fabrics accelerating High Performance Computing, High Performance Data Analytics, and Artificial Intelligence workloads in the Cloud and in the Data Center. Our products enable scientific, academic, governmental, and commercial customers to solve some of the world's toughest challenges by...

  • Technical Expert

    3 days ago

    Wayne, Pennsylvania, United States Cornelis Networks Full time

    About UsWe are a global leader in providing end-to-end interconnect solutions for high-performance computing and data analytics applications. Our team of experts collaborates with cross-functional teams to identify and resolve issues related to our hardware and software products. We value critical thinking, problem-solving skills, and effective communication...

  • Technical Support: TCS Register

    2 weeks ago

    Fort Wayne, United States Murray Equipment, Inc. Full time

    Murray Equipment, Inc./ Total Control Systems is seeking a qualified individual for a career opportunity in Technical Support. This person will be a dedicated team player, responsible for providing technical support for Murray Equipment, Inc and Total Control Systems TCS 3000 Electronic Register (IoT device). Successful candidates will be motivated,...

  • Senior Network Engineer, Connectivity Services

    6 days ago

    Wayne, United States Vanguard Full time

    Responsibilities: Design, implement, and maintain network infrastructure, including routers, switches, and firewalls Configure and troubleshoot network devices, protocols, and services (e.g., BGP, OSPF, MPLS) Ensure network security, compliance, and governance Collaborate with cross-functional teams to identify and prioritize network needs Develop and...

  • Senior Network Engineer, Connectivity Services

    3 days ago

    Wayne, United States Vanguard Full time

    Responsibilities: Design, implement, and maintain network infrastructure, including routers, switches, and firewalls Configure and troubleshoot network devices, protocols, and services (e.g., BGP, OSPF, MPLS) Ensure network security, compliance, and governance Collaborate with cross-functional teams to identify and prioritize network needs Develop and...

  • Technical Support Specialist

    1 day ago

    Fort Wayne, Indiana, United States Fort Wayne Metals Research Products Corp. Full time

    About Fort Wayne MetalsFort Wayne Metals Research Products Corp. is a leading manufacturer of high-quality wires, cables, and assemblies used in various industries such as medical devices, aerospace, and automotive.We are committed to providing exceptional customer service and support to our clients. As a Systems Technician at Fort Wayne Metals, you will...

  • Senior Quality Engineer

    3 days ago

    Wayne, United States Saint-Gobain High Performance Solutions - Life Sciences, Composites & Mobility Full time

    Why do we need you ?We seek a Senior Quality Engineer who will have direct responsibility for implementing, maintaining, and facilitating continuous quality improvement objectives primarily in the Bearings operations but also as directed in other areas of the facility. In this role the application of quality tools (SPC, DOE, FMEA, PPAP, Control Plans,...