Service Desk Analyst
4 weeks ago
JOB REQUIREMENTS: Overview First point of contact with the IS department for all customer support contacts. Excellent customer relation and organization skills are a must. The position requires excellent phone etiquette and the ability to work with frustrated customers. Position focuses on providing courteous and effective support to users of MHS Information Systems, primarily over the telephone or via email. Responsibilities are centered on providing password assistance, application, basic hardware and software support to end users. This includes monitoring system consoles, error messages, failures, and network malfunctions. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. Performs other duties as assigned. Responsibilities Essential Duties and Responsibilities Primary responsibilities include:- Providing phone and email support to end users for hardware and software failures- Assisting end users with using the Epic EMR and other enterprise applications- Responding to service requests, including password resets or system access requests- Prioritizing incidents based on end-user urgency and organizational impact- Escalation of issues within the department as needed- Ownership of incidents to ensure timely incident resolution- Management of end-user relationships to ensure user satisfaction- Accurately logging incident details and documenting resolutions- Remotely connect to end user workstations to aid in troubleshooting of issues as needed- Regularly monitoring incoming email, voicemail and other lower priority service request and failure channels- Provide documentation on new and existing applications, products and services for inclusion in the internal department Knowledge Base Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Basic hardware and application troubleshooting or repair, basic computer operation tasks as assigned, creation of documentation for end users, and end user training. Occasional travel to other Mercy locations is required Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F9C2D29F7542439E
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Customer Care Desk Associate
2 months ago
Janesville, United States Blain's Farm & Fleet Full timeBlain's Farm & Fleet - 2421 Humes Road [Retail Associate / Team Member] As a Customer Care Desk Associate at Blain's Farm & Fleet, you'll: Run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store; Scan returned goods and place into bins/shopping carts to return the goods to the department;...
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Senior Treasury Analyst
4 weeks ago
Janesville, United States Creative Financial Staffing Full timeExciting Opportunity: Senior Treasury Analyst Are you ready to take your treasury expertise to the next level with an organization that not only values innovation but also provides significant opportunities for growth? We are seeking a talented Senior Treasury Analyst for a well-established and forward-thinking company. This role is perfect for an ambitious...
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Senior Treasury Analyst WI
4 days ago
janesville, United States Creative Financial Staffing Full timeExciting Opportunity: Senior Treasury Analyst Are you ready to take your treasury expertise to the next level with an organization that not only values innovation but also provides significant opportunities for growth? We are seeking a talented Senior Treasury Analyst for a well-established and forward-thinking company. This role is perfect for an ambitious...
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Front Desk Receptionist
3 weeks ago
Janesville, United States Familia Dental Full timeOur Janesville, WI office is looking for either part-time or full-time Front Desk Receptionists to join their team! About the Company Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in...
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Senior Treasury Analyst WI
1 day ago
Janesville, United States Creative Financial Staffing Full timeExciting Opportunity: Senior Treasury AnalystCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Are you ready to take your treasury expertise to the next level with an organization that not only values innovation but also provides significant opportunities for growth? We are seeking...
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Janesville, United States Creative Financial Staffing Full timeExciting Opportunity: Senior Treasury Analyst Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Are you ready to take your treasury expertise to the next level with an organization that not only values innovation but also provides significant opportunities for growth? We are...
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janesville, United States Creative Financial Staffing Full timeExciting Opportunity: Senior Treasury Analyst Are you ready to take your treasury expertise to the next level with an organization that not only values innovation but also provides significant opportunities for growth? We are seeking a talented Senior Treasury Analyst for a well-established and forward-thinking company. This role is perfect for an ambitious...
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janesville, United States Creative Financial Staffing Full timeExciting Opportunity: Senior Treasury Analyst Are you ready to take your treasury expertise to the next level with an organization that not only values innovation but also provides significant opportunities for growth? We are seeking a talented Senior Treasury Analyst for a well-established and forward-thinking company. This role is perfect for an ambitious...
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Billing-Customer Service Specialist
4 weeks ago
Janesville, United States PPC Partners Inc. Full timeBilling-Customer Service Specialist To providecustomer service support as it pertains to billing, contracts and subcontractsto specific branches as assigned.Thisposition is required to work closely with the Project Managers to ensure boththe standard and sometimes individualized billings to customers that areconsistently clear, accurate and timely.Related...
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Guest Service Representative Substitute
3 weeks ago
Janesville, United States Tricoci University of Beauty Culture Full timeGuest Service Representative - Days - substitute Report To: Campus Director FLSA Status: Non-Exempt The Company: Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. Founded by Mario Tricoci, an accomplished leader and world-renown innovator in the beauty industry, TUBC provides a premium...
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Workday System Administrator Supply Chain
2 months ago
Janesville, United States Mercy Health System Full timeOverview This position is a key stakeholder to our Supply Chain areas. This position will work with leadership in our organization for system optimization, demonstrating domain knowledge and working with data as an analyst while having an analytical system mindset and incorporating process improvements to the area supported. The below workday certifications...
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Physician (Travel/Locum)
1 week ago
Janesville, United States Jackson + Coker Full timeOBGYN Physician Locums Job Hotel Call Coverage Wisconsin Dates Coverage: September - September October - October Located in southern Wisconsin, this facility is only an hour away from Madison. Active Wisconsin license or IMLC required Board Certification required Assignment is for Hotel Call First call for C-sections High risk transferred out ...
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Janesville, United States Jackson and Coker Full timep>OB/GYN Physician Locums Job Hotel Call Coverage Wisconsin Dates Coverage: As soon as credentialed, ongoing need. Located in southern Wisconsin, this facility is only an hour away from Madison. Our client is looking for OBGYN physicians to help with 24-hour hotel call coverage for a wide range of dates. br />Details/Requirements: Active Wisconsin license...
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Obstetrics & Gynecology Physician
1 week ago
Janesville, United States Jackson and Coker Full timeOB/GYN Physician Locums Job Hotel Call Coverage Wisconsin Dates Coverage: As soon as credentialed, ongoing need. Located in southern Wisconsin, this facility is only an hour away from Madison. Our client is looking for OBGYN physicians to help with 24-hour hotel call coverage for a wide range of dates. Will work with your availability!Details/Requirements: ...
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Janesville, Wisconsin, United States Supplemental Health Care Full timeJob Description and RequirementsSupplemental Health Care is seeking an experienced MRI Technologist for a travel position in Janesville, Wisconsin. The successful candidate will have a strong background in MRI imaging and excellent patient care skills.Job Details:Specialty: MRI TechnologistDiscipline: Allied Health ProfessionalShift: 8 hours, daysEmployment...
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Obstetrics & Gynecology Physician
4 weeks ago
Janesville, United States Jackson and Coker Full timeOB/GYN Physician Locums Job Hotel Call Coverage Wisconsin Dates Coverage: As soon as credentialed, ongoing need. Located in southern Wisconsin, this facility is only an hour away from Madison. Our client is looking for OBGYN physicians to help with 24-hour hotel call coverage for a wide range of dates. Will work with your availability!Details/Requirements: ...
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Janesville, WI, United States Creative Financial Staffing Full timeExciting Opportunity: Senior Treasury Analyst Are you ready to take your treasury expertise to the next level with an organization that not only values innovation but also provides significant opportunities for growth? We are seeking a talented Senior Treasury Analyst for a well-established and forward-thinking company. This role is perfect for an ambitious...
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Dental Office Assistant
1 month ago
Janesville, United States Janesville Family Dental Care Full timeOverview: Business Assistant Janesville Family Dental Care is looking for a Business Assistant to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team...
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Patient Care Technician
2 months ago
Janesville, United States Fresenius Medical Care North America Full time**POSITION FEATURES:** Janesville: Dialysis Training will be provided. Full Time, 40 hrs a week Competitive pay! **PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies,...
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Patient Care Technician
1 week ago
Janesville, United States Fresenius Medical Care North America Full time**POSITION FEATURES:** Janesville Clinic Dialysis Training will be provided. Full Time, 40 hours a week 4 - 10 hour shifts Clinic open Mon to Sat, 430am to 10pm Competitive pay! **PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct...
