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IT Support Technician

3 months ago

Greenfield, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full-time

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion.

At Avery Dennison, some of the great benefits we provide are:

Health & Wellness benefits starting on day 1 of employment
Paid parental leave
401K eligibility
Tuition reimbursement
Employee Assistance Program eligibility / Health Advocate
Paid vacation and Paid holidays
Job Description
An IT Support Technician(internal job title : GTS Specialist) is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison's endpoint computing and site infrastructure; be the Local 'Smart hands' (On-Call support) as well as providing continuous improvement to Avery Dennison's technology and processes.

Primary Responsibilities:

Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission

Adhere and promote IT policies and standards

Provide 'smart-hand' support at the site including on-call (per rotation schedule)

Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management

Comply to and execute SOX controls

Take ownership of reported issues and seeing issue tickets through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve issues

Provide prompt and accurate feedback to customers

Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful

Maintain accurate IT equipment, software and license inventory in Asset Management Tool

Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service

Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources

Deliver training on Avery Dennison's software and computer systems; this can include group presentations, one-on-one training, and onboarding

Perform other duties as assigned

Additional Qualifications/Responsibilities

Qualifications
High School diploma or equivalent required

Information Technology courses or certification(s) required

A Bachelor's degree in business or technology field preferred

3+ years related experience

3-5 years performing routine software installations and program updates

3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems

Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software

Basic understanding of ICT (information & communication technology) infrastructure

Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English

Flexible, initiative, self-motivated and creative in finding solutions

Team player combined with independent working

Ability to interface with cross-functional groups to define and execute overall requirements

Experience working effectively with others and providing superior customer service

Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions

Takes initiative to complete critical tasks, especially in team settings with dependencies on other people

Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities

Experience in a manufacturing environment highly valued

ITIL (Information Technology Infrastructure Library) foundation training is an asset

Ability to travel to support other sites when needed; estimated 20% travel