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Member Experience Associate team lead

3 months ago

Richardson, United States Retro Fitness Full time
Us:

At Retro Fitness, "Get Real" promises an honest, straightforward, non-intimidating approach to helping our community achieve its fitness goals. With over 170 locations open or under development we have become an attractive fitness destination for consumers because of our inclusive community, state-of-the-art equipment, group fitness classes, personal training, and amenities like massage chairs and tanning. It is a one-stop shop for anyone looking to improve their health in a nurturing environment.
Locations:
Richardson

Shifts:
Monday-Friday 11am-8pm
Two Days off during the week
Must be able to on work weekends 9am-5pm

The Member Experience Associate provides our members with an amazing customer experience from the second they walk in.

You:

  • A positive and friendly person
  • Someone who only treats people with kindness and respect
  • Reliable and punctual
  • Passionate about fitness
  • Enjoys multitasking
  • Excellent verbal and written communication skills
  • Strong leader
Must have
  • Proven experience in exceeding expectations at every opportunity
  • Bi-Lingual preferred but not required
  • Ability to provide excellent customer service under all circumstances
  • Strong sense of urgency and problem-solving when it comes to helping customers
  • A positive, upbeat personality.
  • Ability to communicate clearly, professionally, and proactively when needed.
  • Prior experience in sales, retail, or hospitality is helpful.
What will you do
  • Greet and check in members as they come in.
  • Sell memberships, retail, and merchandise.
  • Follow up with prospects promptly.
  • Ensure a safe and clean health club environment for members and staff.
  • Follow company policies, procedures, and best practices


Compensation: $12.00 - $14.00 per hour

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey

Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit or .