Network Services

Job Title: Network Services - Computer Support Technician (Senior)

Location: Randolph AFB - San Antonio, TX

Crossflow Technologies, INC. is seeking a Network Services - Computer Support Technician (Senior) to perform network and computer support for Air Force Human Resources Systems Division (AF HRSD). The person that fills this position will advise and support work that involves the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Support is provided to Information Technology (IT) Networks supporting the AF HRSD Portfolio which is responsible for the maintenance and sustainment of military and civilian legacy Human Resources (HR) Systems and the development of new IT capabilities which support AF personnel processes needed to acquire, train, promote and retire Total Air Force personnel. This position supports the AFLCMC/GB Business and Enterprise Systems Directorate (BES)/GBH Human Resources Systems Division.

Responsibilities:

This position requires a highly motivated individual. The individual possesses the advanced knowledge, experience, and recognized ability to be considered highly skilled in their technical/professional field. Possesses the ability to perform tasks independently and oversee the efforts of junior and journeyman contractor personnel within the technical/professional discipline. Demonstrates advanced knowledge of their technical/professional discipline as well as possess a comprehensive understanding and ability to apply associated standards, procedures, and practices in their area of expertise (Program Office, Enterprise and Staff Level Support interface). This individual will perform work that includes, but is not limited to:

• Installing, testing, maintaining, and upgrading computer operating systems and software and/or network operating systems software;
• Performing Tier 1, Tier 2, and Tier 3 support for organizational IT systems and devices;
• Performing help organizational desk support;
• Perform organizational system access management and procedures required to grant network access;
• Analyzing and recommending network requirements;
• Recommending and maintaining network architecture and infrastructure;
• Analyzing network workload;
• Monitoring network capacity and performance;
• Diagnosing and resolving network problems;
• Recommending network backup and recovery procedures; and
• Ensuring the rigorous application of information security/cybersecurity policies, principles, and practices in the delivery of network services.

Required Qualifications:

• Education
  • Master's or Doctorate Degree in a related field and 10 years of experience in the respective technical/professional discipline being performed, 5 years of which must be in the DoD.
  • OR, OR, bachelor's degree in a related field and 12 years of experience in the respective technical/professional discipline being performed, 5 of which must be in the DoD.
  • OR, 15 years of directly related experience with proper certifications as described in the PWS labor category performance requirements, 8 of which must be in the DoD.
• Specific Work Experience
  • Windows Operating Systems
  • Unix, .NET, Java, Java, JavaScript, etc.
  • MS Office Applications - MS Visio, MS Excel, MS Word, MS Outlook.
• Certifications
  • Required to hold and maintain an IAT/IAM level II certification (Minimum of Security+; equivalent or higher certification).
• Security Clearance
  • Ability to obtain and maintain a DoD Secret Security Clearance.
• S. Citizenship required.

Preferred Qualifications:

• AWS Cloud Solutions Architect Professional Certification (or equivalent Cloud related certification)

U.S. Citizenship Required for this Position: Yes

Job Type: Regular

Security Clearance: Secret

Schedule: M-F; 8-5

Work Location: Randolph AFB, Texas

Travel: Yes, 0-10%

Relocation Assistance Available: No

Position Contingent Upon Award of Contract: No

Equal Opportunity/Affirmative Action Employer:

Crossflow ensures that employment decisions and personnel actions are administered fairly, equitably, and in compliance with the federal, state, and local laws and regulations governing EEO and personnel management. All qualified individuals will receive consideration for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Crossflow?

Crossflow Technologies is proud to offer such wonderful benefits and perks to our employees; however, we feel the biggest perk is our company culture. We harbor a culture that extends down to the individual level by hiring people who understand and embrace our company values. Values like fervently protecting work-life balance and celebrating the achievements of others. To help guide and shape this environment, we strive to solicit feedback as frequently as possible through direct conversations and anonymous input. We take great pride in the fact that we've won the Best Places to Work award for the past four years - particularly when paired with having made the Inc. 5000 list for growth the same four years. To us, this demonstrates our ability to effectively scale our culture showing that Crossflow has been and continues to be, a place that people want to be.

Benefit-Eligible Employee Perks:

EXCEPTIONAL HEALTH, DENTAL, AND VISION COVERAGE
Crossflow is pleased to offer employees with exceptional single and family options for health, dental, and vision coverage. Payments are taken from the first two paychecks of each month. At a glance,
• Health coverage choices (including an HSA) ranging from $0.00 to $146.40;
• Dental coverage ranges from $4.00 to $15.00; and
• Vision coverage ranges from $4.33 to $11.41.

CROSSFLOW KUDOS SPOT BONUS PROGRAM
We created a unique performance bonus program called Crossflow Kudos. Throughout the year, employees are nominated by other employees, company leads, and even individuals outside of Crossflow to receive additional compensation and personal recognition for their positive work. There are six broad categories in which employees can earn Kudos awards.

401(k) RETIREMENT PLAN & COMPANY MATCHING
Crossflow uses Principal as our 401(k) plan sponsor. Employees can choose payroll deduction and fund investing options. Payroll deductions will begin the month following your enrollment. Crossflow matches 100% of the first 3% of compensation, plus 50% of the next 2% of compensation.

HIGHER EDUCATION ASSISTANCE PROGRAM
Crossflow offers education assistance to benefit-eligible employees for degree programs at their director's discretion. Crossflow feels that a well-rounded education, even outside of an employee's current role, can enhance an employee's skillset and increase the company's value.

GENEROUS PTO ACCRUAL & FLEXIBLE LEAVE POLICY
Crossflow currently grants 11 federally observed paid holidays. In addition to these holidays, Crossflow offers a minimum of 2 weeks of paid time off (PTO) to all full-time employees. Employees may utilize PTO for any reason (sickness, vacation, personal day, etc.) and can carry over a maximum of 120 hours from year to year. Many employees are authorized to work additional hours within a normal, forty-hour pay period. This approval is included in the employee's offer letter for employment. These extra hours may be banked for compensatory (comp) time off.

PAID PARENTAL & BEREAVEMENT LEAVE
To help our employees be present with family during major life events, Crossflow provides additional PTO. We offer varying types of paid Parental Leave to aid birthing, non-birthing, and adoptive parents transition into parenthood. Crossflow also recognizes the importance of supporting employees who endure a death in their family by providing up to 5 days of paid Bereavement Leave a year.

PROFESSIONAL DEVELOPMENT FUNDING
We support employees who seek out personal or professional growth opportunities through a myriad of enabling programs to further equip themselves. Professional Development includes, but is not limited to, training courses, certificate programs, memberships to industry groups, and materials.

EMPLOYEE DRIVEN COMMUNITY ENGAGEMENT
We create as many opportunities as possible for employees to meet and build community. We offer monthly team bonding activities, allowing team members to assemble on a different level than at work. In addition to these gatherings, in 2021 we established Crossflow Cares, an employee-owned and operated charitable organization focused on awarding grants and providing volunteers to local non-profits. Furthermore, Crossflow Technologies is committed to serving the public by investing a large portion of our net income in the greater Huntsville/Madison County area.

MENTORSHIP PROGRAM & MORALE LUNCHES
The most successful people in the world always have a terrific team behind them, and Crossflow chooses to be the team behind the people, cheering our employees on to meaningful successes. Our Mentorship Program involves strategically pairing a protégé with a mentor who understands an employee's career aspirations and provides coaching towards that goal. A less structured version of this is our Morale Lunch program. We committed a portion of our budget to support our leads to meet with their team members over lunch and facilitate quality catch up sessions. The morale lunches have become a great tool for maintaining open communication and gaining insightful feedback.