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Service Desk

4 weeks ago

Rancho Cordova, California, United States Manpower Group Inc. Full time

Our client is looking for hardworking, motivated talent to join their team. Don't wait… apply today

Job Title: Service Desk (Customer Support) Consultant, Armenian Language

Location: Onsite in Rancho Cordova, CA

Pay Range: $18.45 per hour

What's the Job?

We are looking for capable Customer Service professionals passionate about helping others.

This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues. Providers and Recipients of the IHSS Program contact the Service Desk for support in the following areas including and not limited to:

  • Registration for the Telephonic Timesheet System and/or Website

  • Assistance with password resets

  • Instruction and troubleshooting guidance through timesheet submission

  • Claims submissions

  • Direct Deposit Setup, Change, or Cancellation instructions

  • Garnishment Status

  • General questions regarding timesheets, payment information, or how to use the systems

Service Desk agents must be proficient with various tools and technology including and not limited to:

  • Checking email through Outlook

  • Toggling between multiple systems in Windows

  • Follow instructions to troubleshoot basic technical issues in Windows

  • Utilizing three different monitors simultaneously

  • Multitasking throughout the day in using the computer while speaking with callers on the phone.

  • Must Speak English and Armenian

Must be a team player.

Additional benefits offerings for our Experis consultants include:

  • Medical, Dental, Vision, 401k

  • Weekly pay with direct deposit

  • Consultant Care support

  • Free training to upgrade your skills

  • Dedicated Career Partner to help you achieve your career goals

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.