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Office AssistantCustomer Service Representative

2 months ago

Farmington, United States The Pam McCarthy Agency, Inc Full time

Office Assistant/Customer Service Representative

Job Overview

The Pam McCarthy Agency of American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Farmington, MN. At The Pam McCarthy Agency, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community.

As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.

If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today

Salary Range: Base $21 an hour plus commission and bonus opportunity

Benefits

Paid Time Off (PTO)

Mon-Fri Schedule

Requirements

Customer Focus: Strong commitment to delivering exceptional customer service and building positive client relationships.

Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment.

Communication Proficiency: Excellent verbal and written communication skills with a professional and friendly demeanor.

Adaptability: Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.

Team Player: Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.

Tech Proficiency: Basic computer skills and familiarity with office software applications.

PLEASE NOTE If you apply for this position, you will be emailed a link to complete an assessment. If you do not complete the assessment, you will not be considered for this position.

Responsibilities

Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.

Administrative Support: Assist with office tasks such as, data entry, and maintaining records.

Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.

Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.

Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.