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Lead Generation Specialist

3 months ago

Deer Park, United States Atlas Copco Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We are seeking a motivated and results-driven Lead Generation Specialist to join our team. In this role, you will be the first point of contact for potential customers interested in learning about our rental products via inbound and outbound lead generation. Your primary responsibility will be to generate and qualify leads, schedule appointments, and support our sales and service teams in converting leads into satisfied customers. You will play a crucial role in growing our customer base and driving business growth.

Key Responsibilities:

Inbound Lead Generation:

  • Answering inbound phone inquiries, qualifying the calls and routing them to the direct rental representative to assist them
  • Handle inbound inquiries originating from emails, webforms and website chat bot
  • Engage in meaningful conversations with potential customers to understand their needs and assess the viability of their interest.
  • Following up directly with rental representatives to ensure the lead was followed up on
  • Striving to meet key performance indicators (KPIs) set for you
  • Seeing your efforts generate revenue and growing company profitability
  • Respond to inbound inquiries and web leads promptly and effectively
  • Record and update customer information accurately in the CRM system.
  • Provide exceptional customer service by answering questions, addressing concerns, and offering solutions tailored to customer needs.
• Outbound Lead Generation:
  • Actively search to identify new customers, opportunities, and market segments
  • Generating new leads through outbound cold calls, email, and social media
  • Identify and qualify potential opportunities through effective questioning and active listening
  • Research companies to identify decision makers and generate interest leading to opportunities and won rentals
  • Educate potential customers on the benefits of our services and the advantages of choosing our company
  • Route qualified opportunities to the appropriate rental representatives for further development and closure
  • Team with Sales to build pipeline, close deals and generate revenue
  • Striving to meet key performance indicators (KPIs) set for you
  • Seeing your efforts generate revenue and growing company profitability
  • Record and update customer information accurately in the CRM system
Preferred Candidate Profile:
  • Technology savvy
  • Technical aptitude
  • Excellent verbal and written communication and interpersonal skills
  • Passionate about sales and customer success
  • A proactive and self-motivated attitude with a passion for achieving goals
  • Strong organizational and time management skills
  • Strong listening and probing skills to understand customer needs
  • Ability to build rapport quickly and handle objections effectively
  • Ability to handle rejection and maintain a positive attitude
  • Results-oriented with a strong drive to meet and exceed targets
  • Eagerness to learn and grow within the company
  • Ability to work independently, as well as part of a team
  • A customer centric individual who understands customers' needs and seeks to fulfill or exceed expectations
  • An independent worker who thinks outside the box
  • A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver to promise
  • A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
  • An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
  • Open-minded with a global mindset, curious to understand and learn new perspectives
  • A person who complies with our DNA => Commitment - Interaction - Innovation
What we expect of you?

Education:
  • Bachelor's Degree or equivalent in Experience. People with relevant experience can be considered for suitable role.
Experience:
  • 1-3 years of customer service experience
  • Knowledge of excel
Travel:
  • Limited travel to customer locations as and when required, including out-of-town and overnight travel
What you can expect from us?
  • We believe and foster a learning culture where global mobility is an important enabler for growth.
  • Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or face-to-face training sessions.
  • You will experience a onboarding program at our North America headquarters
  • We support you and your well-being with different programs like team events, and more.
  • We offer an excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan.
  • We offer health insurance, dental insurance, vision insurance
  • We offer Paid time off, Life & Disability Insurance
  • We offer a salary based on experience.

About Us

Atlas Copco Rental North America has offices throughout the US, Canada and Mexico. Headquarters for ACRNA is located in Deer Park, TX, just outside of Houston. Atlas Copco Group is headquartered in Stockholm, Sweden. We are a global team with colleagues in 180 locations in 170 countries.

Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.