Multi-Unit Training
4 days ago
** We are looking for an experienced multi-unit training and development manager that would work between the three restaurants in Avondale, Goodyear, and Verrado (Buckeye). **
Are you a highly skilled and motivated individual with a passion for training and development? Do you thrive in a dynamic and fast-paced environment? If so, Culver's is looking for you Join our team as a Multi-Unit Training & Development Manager and take the lead in ensuring our restaurants meet personal and professional goals while upholding Culver's high standards.
Minimum Experience Requirements:
- A minimum of 10+ years in the restaurant industry, specifically in training as a NSO coordinator, Training Facilitator, Regional Training Assistant or similar role.
- A minimum of 5+ current and consecutive years of experience demonstrating leadership in a multi-unit training capacity in a QSR, fast casual or Casual dining environment.
- Excellent operations and/or culinary background and knowledge.
Priority #1: Support and Help Develop Strong Management Teams
- Help the general managers to train assistant managers, shift managers, and kitchen managers to follow Culver's high standards.
- Conduct semi-annual performance reviews with all restaurant general managers and assist them in conducting reviews for their assistant, kitchen, and shift managers.
- Provide regular feedback to all restaurant management teams and actively participate in team meetings.
- Set team goals and provide daily follow-up with all management teams.
- Hold weekly meetings with each general manager to discuss restaurant teams and areas of growth/weaknesses.
- Create ideal labor matrix for each store for scheduling purposes.
- Work with general managers to ensure each restaurant upholds Culver's Mission Statement: "We genuinely care, so every guest who chooses Culver's leaves happy."
- Review SMG scores and customer complaints daily and create systems to ensure SMG goals are met.
- Follow up with restaurant teams on scores and complaints to re-train in areas of needed improvement.
- Lead product and promotional rollouts with general managers and coach teams on food quality and safety.
- Demonstrate a positive and enthusiastic attitude with all customers and help our teams do the same.
- Oversee Landon Management Star Program for our future leaders.
- Teach cashier classes for new employees.
- Oversee Drive Thru and Drive Thru tablet trainings and certifications.
- Create training schedules for new hires.
- Teach ServSafe and track food handler card certifications. Must have or the ability to obtain a proctor certificate.
- Track reviews for all management and crew members (90 day reviews, annual reviews).
- Help general managers write reviews and submit raises for crew members.
- Create/update frontline and backline training booklets and all other training materials.
- Hands-on management style, willing to work side by side with team members.
- High level of professionalism and integrity with a sincere passion for hospitality.
- Ability to master and develop systems.
- Must be a self-starter with a passion for delivering excellence in food quality and service.
- Proficient in MS, Adobe and the ability to learn company specific software.
- WEEKLY PAY
- Paid Time Off
- 401(k) with Company Matching after 1 year of employment.
- Health, Dental, Vision, Life, and Disability insurance offered. Company pays 60% of medical, dental, and vision for employees. Short Term, Long Term, and Life insurance are offered free to salaried employees.
- Bonus Program
- Free food for meals based on handbook.
Location: Culver's of Goodyear, AZ - 130 N Estrella Pkwy.
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