Training and Development Manager

18 hours ago


Goodyear, Arizona, United States Culver's Full time
Training and Development Manager

Culver's is seeking a highly skilled and motivated Training and Development Manager to join our team. As a key member of our restaurant operations team, you will play a crucial role in training, coaching, and supporting managers and crew members to drive excellence in our day-to-day operations.

Key Responsibilities:
  • Support and develop strong management teams by providing regular feedback, conducting semi-annual performance reviews, and setting team goals.
  • Ensure consistent customer service that exceeds Culver's standards by reviewing SMG scores, creating systems to meet SMG goals, and following up with restaurant teams on scores and complaints.
  • Coach, coach, coach by overseeing the Landon Management Star Program, teaching cashier classes, and creating training schedules for new hires.
  • Help us stay organized by tracking reviews, creating training materials, and assisting general managers with writing reviews and submitting raises for crew members.
Requirements:
  • A minimum of 10+ years in the restaurant industry, specifically in training as a NSO coordinator, Training Facilitator, Regional Training Assistant or similar role.
  • A minimum of 5+ current and consecutive years of experience demonstrating leadership in a multi-unit training capacity in a QSR, fast casual or Casual dining environment.
  • Excellent operations and/or culinary background and knowledge.
Benefits:
  • Weekly pay
  • Paid Time Off
  • 401(k) with Company Matching after 1 year of employment
  • Health, Dental, Vision, Life, and Disability insurance offered
  • Bonus Program
  • Free food for meals based on handbook


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