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Technical Client Specialist
2 months ago
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Applies GMP/GLP in all areas of responsibility, as appropriate Applies the highest quality standard in all areas of responsibility Demonstrates and promotes the company vision Demonstrates strong client service skills, teamwork, and collaboration Proactively plans and multitasks to maximize productivity Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration. Regular attendance and punctuality Responsible for all quotes and sales requests for the Department Responsible for the organization, triage and response coordination for all leads generated by the Business Development team or Project Management Responsible for the primary response to typical requests, preparation of simple technical scopes and catalogue-based pricing Evaluate complex requests by ensuring all pre-requisited information have been obtained and all questionnaires are answered Summarize critical information of complex requests for Director/Group Leader technical and financial review Represent the department in pan-department activities related to pre-sale and quoting. Provide constructive feedback on the current procedures and systems in place related to pre-sale and quoting and propose improvements. Demonstrates ability to work on multiple proje Demonstrates ability to teach trainees as part of a team or in an independent setting. Communicates effectively with client staff members Conducts all activities in a safe and efficient manner Performs other duties as assigned Bachelor’s Degree (preferably in Life Sciences and/or Engineering) Significant experience in an FDA regulated Biotech/Pharmaceutical industry Experience with quoting, scoping or client/customer services. Understanding and experience with Project Management Methodology. Skilled level in process improvement tools and methodologies. Computer skills (expertise with MS Project, Excel, and other Windows related applications). Diplomacy, negotiation skills, independent work skills, strong work ethic and self-starter. Strong communication and organization skills. Working schedule will be M-F 8am to 4pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. What we Offer: Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holiday #LI-EB1 Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
