Financial Counselor

Job Family:

Travel Required:

Clearance Required:

Location: UAB, Jefferson Towers

Position Type: Full Time, 100% Onsite

Schedule: 8-hour shift between 8:00am-7:00pm

**Schedule may change based on patient census and the needs of the business**

What You Will Do

The Inpatient Financial Counselor is responsible for visiting patients and ensuring patient understands their insurance benefits, including co-pays, deductibles, out of pocket and covered services, provides education and information, about available assistance programs for the uninsured or under insured at UAB. Excellent communication and customer skills is required for this position.

• Serves as a bridge with the Medical Centers and billing departments.

• Screen patients for possible financial assistance programs.

• Explains financial options and provides financial counseling to patients.

• Assists patients in developing a financial plan and assesses for financial disparities, completing applications for financial assistance (i.e., Medicaid/Medicaid Disability, County Health Plans,)

• Help patients identify, apply and complete financial assistance application.

• Provides patient with a personalized treatment cost estimate.

• Referral to insurance brokers

• Connect with the social worker, pharmacy, and medication assistance representative if patient needs help with the cost of care.

• Interviews patients to obtain accurate demographic and financial information from self-pay and high-risk patients.

• Assist patients with the completion of applications.

• Explains financial options and provides financial counseling to patients.

• Serves as an internal resource for reimbursement questions.

• Facilitates processing of financial assistance/charity care applications

• Communicates daily with coworkers, hospital and management regarding account progress and or issues.

• Answer calls from a phone queue regarding patient account inquiries and financial assistance

• Adhere to all company policies and procedures.

What You Will Need:

• High School Diploma or Equivalent.

• Familiarity with Medical Terminology.

• 1-3 years of relevant experience

What Would Be Nice To Have:

• ​1-3 years' experience working in financial counseling.

• 1 year of eligibility experience

• Excellent communication and organizational skills

• Working Knowledge of Processes for all major insurance carriers, intermediaries, Medicare and Medicaid

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.