Director, Network and Mobility Services

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism, and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial, and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.

I. Job Summary

The Director of Network and Technology Services will provide support to over 50,000 employees, 1500 sites across North America while ensuring the availability of over 165 business critical applications at WM.

This role will work within a team that supports and enables WM business activities as an authority within the Networking space with direct experience with previous director experience and a consistent track record leading teams within infrastructure space. 

The role will be responsible for adapting business needs into tangible direction for the downstream service teams and providing visibility and execution direction. As the principal leader of the roadmap, the role is expected to deliver a long-term strategy.  In partnership with other digital leaders, the leader will align our technology and trajectory with Network Planning, Operations, Automation, and Monitoring teams. As an ambassador for Networking and Mobility the leader is expected to partner with the extended business to deliver our industry-leading service suite.

As the principal owner of the space, the role will be expected to coach and mentor networking and mobility leaders, program managers, and senior technical staff with guidance and mentorship. The leader should be well-versed in technology strategy, technical trends, business trends, budgeting, long-term planning, organizational planning, performance management, and have the ability to run organizational programs.

This role requires close collaboration with various internal and external technology and business teams. A customer-obsessed attitude with excellent communication skills are a must.

II.  Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily.  Other minor duties may be assigned and may vary by department.

• Assist the Senior Director of Infrastructure and Technology in the execution of a comprehensive Network technology strategy that supports business objectives.
• Manage a team of highly skilled IT professionals, including hiring, training, and performance management.
• Mentoring and coaching for all area leaders, senior technical staff, program managers with the ability to extend influence beyond their team.
• Develop, manage, and lead regional network engineering teams.
• Able to drive executive level communication including roadmaps, documents, and strategies
• Build new group functions from the ground up, developing needed skills and capabilities.
• Lead and own the long-term strategy for your area and contribute to the strategy for the wider organization.
• Own the execution roadmap of the team managing required prioritization and alignment with the wider business
• Directly lead the functional areas of network delivery, scaling, and leading design and implementation of our forward-looking network control plane.
• Mentoring and coaching for all area leaders, senior technical staff, program managers with the ability to extend influence beyond their team.
• Manage organizational planning, hiring, and performance management.
• Manage leadership communication for their businesses, delivering strategies, execution plans, analysis and reporting.
• Create presentations, documents and other artifacts required to communicate across the organization.
• Ability to lead networking engineering architecture and design practices with technical programs, process improvements, and organizational management.
• Ability to lead software development initiatives.
• Partner with finance and other stakeholders for budget management, forecasting, and short-term planning.
• Manage logistical challenges of complex technology 
• Contribute to the network product definition and advancement in cooperation with the product teams.
• Manage project and technology short-term and long-term forecast for their technology domain.
• Development of new, or modification to existing, programs, processes and methods needed to run the organization and the team’s output.
• Thorough understanding and ability to guide region area networking, relationships, partnerships, and business strategy. 
• Stay current with industry trends and advancements and assess their potential impact on our business.
• Collaborate with other departments and stakeholders to ensure digital systems meet the needs of the organization.
• Ensure compliance with relevant regulations and industry standards.
• Establish project plans, timelines, and deliverables
• Stay current with industry trends and advancements and assess their potential impact on our business.
• Collaborate with other departments and stakeholders to ensure that IT systems meet the needs of the organization.
• Ensure compliance with relevant regulations and industry standards.
• Establish project plans, timelines, and deliverables

III.  Supervisory Responsibilities

• Directly manage managers, senior managers and skip level staff globally.

 

IV.  Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A.  Education and Experience

Required: Bachelor’s Degree in Business management, Computer Engineering, Management Information Systems or equivalent 

B.  Certificates, Licenses, Registrations or Other Requirements

ITIL v3 a plus

C. Other Knowledge, Skills or Abilities Required

Must possess strong interpersonal skills and is a relationship builder; Must have a style that promotes respect, credibility and trust throughout the organization; Must be a business leader and a calculated risk taker; Results oriented and self-motivated.; Excellent written and verbal communication skills; Work independently without significant supervision; Ability and comfort to present ideas to a variety of audiences as required.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.  As well as a Stock Purchase Plan, Company match on 401K, and more  Our employees also receive Paid Vacation, Holidays, and Personal Days.  Please note that benefits may vary by location.

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

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