Category Ops Manager

3 weeks ago

Dallas, United States US Foods, Inc. Full time

* 4 Direct Reports: Product Sales Support Associates (PSSA)*

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA
  • Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries
  • Vacancy support and backup to COM and PSSA roles
  • Support Category Operations Managers in the different categories (Produce, Grocery, COP and Non-Foods) with all analytics requests, local flyer item selection and rebate solicitation, Roll Out Book reviews and assortment projects – including E&O follow up, CASIS billings and vendor meeting preparation
  • Serve as gatekeeper of NIR process and tracking log – includes approval process, 30/60/90-day tracking follow-up, etc.
  • Support PSSA/COM with escalation requests for proprietary SKU tying
  • Enter DCT’s for COM’s on new items & local flyers.
  • Analyze weekly ATC communicates and disseminate direction to appropriate parties.
  • Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries.
  • Serve as escalation point of contact for RSC inquires
  • Support PSSAs/COMs with sourcing/market baskets/special pricing requests.
  • Gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer.
  • Other duties assigned by manager.

SUPERVISION: 
N/A

RELATIONSHIPS
•    Internal: Category Operations Managers, Marketing Managers, Replenishment (Local & RSC), Pricing team, Territory Managers, Account Executives
•    External: Local vendors and brokers, as needed.

WORK ENVIRONMENT
Office environment.

MINIMUM QUALIFICATIONS 

  • Must possess a minimum 5 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
  • Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. 
  • Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
  • Must be external and internal customer service focused.
  • Ability to research, escalate and follow up on inquires with a great sense of urgency.
  • Must have the ability to overcome objections and obstacles, with a solution-based attitude
  • Education
  • College degree or equivalent distribution or food service supply chain experience required.


PREFERRED QUALIFICATIONS
Previous US. Foods experience preferred.
PRISM/Merlin/Tandem skills preferred.

PHYSICAL QUALIFICATIONS
•    Must be able to perform the following physical activities for described length of time
•    List the required physical activities including length of time performing each activity referencing the key below

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:    FREQUENCY:
STAND :   OCCASIONALLY

WALK:   OCCASIONALLY

DRIVE:    NEVER

SIT:    FREQUENTLY

LIFT    
1-10 lbs (Sedentary):    OCCASIONALLY

11-20 lbs (Light):    NEVER

21-50 lbs (Medium):    NEVER

51-100 lbs (Heavy):    NEVER

Over 100 lbs (Very Heavy):    NEVER

CARRY    
1-10 lbs (Sedentary):    OCCASIONALLY

11-20 lbs (Light):    NEVER

21-50 lbs (Medium):    NEVER

51-100 lbs (Heavy):    NEVER

Over 100 lbs (Very Heavy):    NEVER

PUSH/PULL: NEVER

CLIMB/BALANCE: NEVER

STOOP/SQUAT:    OCCASIONALLY

KNEEL:    OCCASIONALLY

BEND:     OCCASIONALLY

REACH ABOVE SHOULDER:    OCCASIONALLY

TWIST:    OCCASIONALLY

GRASP OBJECTS: FREQUENTLY

MANIPULATE OBJECTS: FREQUENTLY

MANUAL DEXTERITY: FREQUENTLY

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