Patient Service Representative

4 weeks ago


Lawrence, United States CareerBuilder Full time

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

Must be able to don appropriate personal protective equipment (PPE).

Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.

Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.

Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.

Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.

Notify appropriate staff of patient's arrival. Follow cancellation and rescheduling procedures.

Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.

Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Requirements

Bilingual; Spanish and English

High School diploma or GED certificate

Training in a Medical or Administrative field

Computer knowledge

Excellent communication skills

Ability to work flexible hours, evenings, and weekend coverage

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
#J-18808-Ljbffr



  • Lawrence, United States Greater Lawrence Family Health Center Full time

    Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal...


  • Lawrence, United States Heartland Community Health Center Full time

    Job DescriptionJob DescriptionSalary: $17.00 -$23.00Welcoming all who need care Heartland River City is now hiring Full-Time Patient Service Representatives (PSR)!Job purposeServes patients and staff within the front desk and outreach by promoting a positive and welcoming experience at Heartland Community Health Center. Is a team-player who provides...


  • Lawrence, MA 01842, USA, United States Greater Lawrence Family Health Center Full time

    Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal...


  • Lawrence, United States Heartland Community Health Center Full time

    Welcoming all who need care Heartland River City is now hiring Call Center Patient Service Representatives (PSR)! Heartland River City is part of Heartland Community Health Center, a Federally Qualified Health Center (FQHC). Heartland operates three clinics located in Lawrence, KS; a vibrant college town with an artistic community and culture like nowhere...


  • Lawrence, United States Heartland Community Health Center Full time

    Job DescriptionJob DescriptionSalary: $17 - $21                Welcoming all who need care Heartland River City is now hiring Call Center Patient Service Representatives (PSR)!Heartland River City is part of Heartland Community Health Center, a Federally Qualified Health Center (FQHC).  Heartland operates three clinics located in Lawrence,...


  • Lawrence, United States Heartland Community Health Center Full time

    Job DescriptionJob DescriptionSalary: $17-$21Welcoming all who need care Heartland River City is now hiring Call Center Patient Service Representatives (PSR)!Heartland River City is part of Heartland Community Health Center, a Federally Qualified Health Center (FQHC).  Heartland operates three clinics located in Lawrence, KS; a vibrant college town with an...


  • Lawrence, United States Lawrence General Hospital Full time

    The Client Service Representative I coordinates the daily activities of the outpatient rehabilitation clinic by implementing office work flow and managing communication. #The individual will be responsible for answering phones, greeting patients, appointment scheduling and reminder calls, and patient concerns. #The ideal candidate will be caring,...


  • Lawrence, MA 01842, USA, United States Lawrence General Hospital Full time

    As the Patient Access Representative, you will perform#all tasks related to pre-registration and registration of patients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met. Duties and Responsibilities: Perform accurate registration and insurance verification, ensuring collection of all critical...


  • Lawrence, United States Revolutionary Empire Inc Full time

    Job DescriptionJob DescriptionRevolutionary Empire is looking for a customer service representative to join our team in our Valley Stream office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service...


  • Lawrence, United States Nothing Bundt Cakes #159 Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch....


  • Lawrence, United States NESC Credit Union Full time

    If you have customer service, banking or credit union experience, we would like to meet with you to discuss opportunities with us! We want to add a full-time Member service Representative to our NESC Lawrence branch team. The duties are as follows; **Duties**: - Interview loan applicants; gather background information on loan applicants and analyze...


  • Lawrence, United States Joseph's Bakery Full time

    Scope of Work: Joseph’s is seeking a Customer Service Representative who will be responsible for providing an outstanding level of customer service and satisfaction to consumers of Joseph’s Bakery bread products. This individual will possess a high level of interpersonal skills, have a strong attention to detail and the ability to think ahead and...


  • Lawrence, United States Joseph's Bakery Full time

    Scope of Work: Josephs is seeking a Customer Service Representative who will be responsible for providing an outstanding level of customer service and satisfaction to consumers of Josephs Bakery bread products. This individual will possess a high level of interpersonal skills, have a strong attention to detail and the ability to think ahead and prioritize...


  • Lawrence, United States Joseph's Bakery Full time

    Scope of Work: Joseph’s is seeking a Customer Service Representative who will be responsible for providing an outstanding level of customer service and satisfaction to consumers of Joseph’s Bakery bread products. This individual will possess a high level of interpersonal skills, have a strong attention to detail and the ability to think ahead and...


  • Lawrence, United States Capfed Full time

    ** Customer Service Representative - Call Center** **Job Category****:** Call Center **Requisition Number****:** CUSTO003074 Showing 1 location **Job Details** **Description** **Role** Receive incoming calls and determine the products, services or resources that the caller requires (or could benefit from). Provide direct support services to customers; or,...


  • Lawrence, United States Pella Products of Kansas Full time

    Job DescriptionJob DescriptionThe Retail Sales Representative position requires you to be outgoing and detail oriented. This role will manage sales appointments in our North sales territory. Responsible for gaining new business by completing in home sales presentations and marketing themselves while striving to reach sales goals.ResponsibilitiesDevelops and...


  • Lawrence, United States Partners Healthcare System Full time

    About Us A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology, and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams...


  • Lawrence, United States Cosmo's Superior Foods Full time

    Company Overview: At Cosmo's Superior Foods, we are committed to providing the highest quality nutrition for pets. We believe that every pet deserves wholesome and nutritious food that enhances their health and well-being. With a dedication to using premium ingredients and strict quality control measures, we offer a diverse range (20+ SKUs) of pet food...


  • Lawrence, United States Cosmo's Superior Foods Full time

    Company Overview: At Cosmo's Superior Foods, we are committed to providing the highest quality nutrition for pets. We believe that every pet deserves wholesome and nutritious food that enhances their health and well-being. With a dedication to using premium ingredients and strict quality control measures, we offer a diverse range (20+ SKUs) of pet food...


  • Lawrence, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionKVC Kansas represents one of the strongest and broadest child welfare and behavioral healthcare continuums in the nation. We are responsible for the care of all children who are served by the Kansas Department for Children and Families in the Kansas City Metro and East Regions. KVC’s clientele represent diverse backgrounds and...