Patient Service Representative

2 weeks ago


Lawrence, United States Heartland Community Health Center Full time
Job DescriptionJob DescriptionSalary: $17.00 -$23.00

Welcoming all who need care

 

Heartland River City is now hiring Full-Time Patient Service Representatives (PSR)


Job purpose

Serves patients and staff within the front desk and outreach by promoting a positive and welcoming experience at Heartland Community Health Center. Is a team-player who provides administrative and scheduling support for clinical staff and a willingness to step in wherever needed. Carries work assignments and scheduled tasks through to completion while continually focusing on Heartlands mission with an emphasis on patient-satisfaction.

 

Duties and responsibilities

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
  • Assists with Front Desk responsibilities, including: checking patients in for scheduled and walk-in appointments; maintaining patient accounts by obtaining and updating personal and financial information; protecting patients’ rights by maintaining confidentiality of personal and financial information; optimizing patient satisfaction, provider time, and treatment room utilization by scheduling appointments and jockeying the schedule in an efficient manner
  • Answers incoming phone calls and directing inquiries, as needed; verification of insurance through online portals and EHR software; daily confirmation calls; patient outreach via phone, mail, and patient portal
  • Assists Patient Services Supervisor for daily coordination of functions such as encounter entry, billing, collections, payment collection and posting, responding to client inquiries, and days ending procedures
  • Ability to learn and efficiently utilize eCW software
  • Other special projects and duties as assigned

 

Qualifications

  • High School diploma or equivalent is required
  • Must have Patient/Customer Care experience in a healthcare environment (physician’s office, dental clinic, or hospital)
  • Customer-service oriented; patient-centered focus that promotes the satisfaction and well-being of those we are called to serve
  • Ability to handle money and reconcile daily deposits, as needed
  • Demonstrates high level of confidentiality
  • Strong verbal communications skills and ability to communicate ideas and concepts successfully
  • Demonstrated ability to remain calm when under pressure and ability to work well in a fast-paced environment
  • Good computer skills and knowledge of Microsoft programs
  • High energy, positive attitude, ability to work autonomously, flexibility, teamwork, attention to detail, and high degree of initiative
  • Agrees to uphold Heartland’s guiding values of Compassion, Respect, Collaboration, and Integrity.
  • Regular and predictable attendance is an essential function of the job

 

  • Details 
  • Hours M – F from 7:30 am – 7 pm as needed. (Occasional Saturdays as needed)
  • Hours are approximate and may be altered by supervisor(s) as needed
  • Shifts are generally 8 hours in length
  • Part-Time Employees will work hours as scheduled and agreed to by the supervisor.


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