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Customer Care Coordinator

2 months ago

Richfield, United States 360care Full time
Overview

This position is responsible for managing all aspects of the post-sale relations between 360Care and the contracted long-term care facilities.

Responsibilities

  • Serve as primary contact for contracted facility personnel by communicating regularly with facility contact, territory marketers, local management, and providers.
  • Review planned visits and schedules created by the dental/ancillary coordinators, including edits.
  • Assist with daily updates for facility records and visits.
  • Review schedule for field staff, ensuring all visits are covered logistically and to support the provider.
  • Correspond with facility on patient and visit information.
  • Deliver high quality and time sensitive information to all customers
  • Submit credentialing information to facilities for providers upon request.
  • Provide prompt feedback to management on any facility concerns.
  • Function at a high level of personal productivity.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
Qualifications
      • Excellent Customer Service Skills
      • Electronic Medical Records experience preferred
      • Medical or Dental office experience preferred
      • Must be proficient with Microsoft Office
      • Critical thinking/Solutions-based skills required for a time sensitive environment
      • Strong oral and written communication skills required
      • Strong time management skills and sense of urgency required
      • Ability to multi-task and strong attention to detail
      • Exceptional organizational, analytical, and problem-solving skills


We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.