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Order Fulfillment Manager

3 months ago

Pompano Beach, United States Point Blank Enterprises, Inc. Full time

About Us:

Inspire heroism and be a part of the future At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply today

Position Overview:

We are seeking a dynamic and experienced Order Fulfillment Manager to oversee all aspects of order processing and fulfillment operations. The Order Fulfillment Manager will be responsible for ensuring accurate and timely delivery of customer orders, optimizing inventory management processes, and maintaining high standards of customer service. This position will require strong leadership, organization, and communication skills, as well as the ability to collaborate effectively with cross-functional teams.

Responsibilities:

  • Manage the end-to-end order fulfillment process, from order receipt to shipment, to ensure on-time delivery and customer satisfaction.
  • Supervise a team of order fulfillment specialists, including hiring, training, coaching, and performance management.
  • Develop and implement standard operating procedures (SOPs) for order processing, inventory management, and shipping/receiving activities.
  • Monitor inventory levels and coordinate with production and procurement teams to ensure adequate stock levels to fulfill customer orders.
  • Oversee the accuracy of order entry, including pricing, product specifications, and shipping instructions.
  • Collaborate with Sales, Customer Service, and Logistics teams to resolve order discrepancies, shipping delays, and other customer issues.
  • Analyze order data and performance metrics to identify trends, bottlenecks, and opportunities for process improvements.
  • Implement and utilize order management systems and software tools to streamline order processing and enhance efficiency.
  • Ensure compliance with regulatory requirements and company policies related to order fulfillment, shipping, and inventory control.
  • Develop and maintain relationships with key customers and suppliers to facilitate order management and logistics activities.
  • Prepare and present regular reports on order fulfillment performance, including order accuracy, fulfillment rates, and shipping metrics.

Qualifications:

  • Bachelors degree in Business Administration, Supply Chain Management, or related field.
  • 8+ years of experience in order fulfillment, logistics, or operations management, preferably in a manufacturing environment.
  • Proven leadership skills with the ability to motivate and develop a team.
  • Strong understanding of order management processes, inventory control principles, and logistics operations.
  • Experience with order management systems (OMS), enterprise resource planning (ERP) software, and warehouse management systems (WMS).
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with internal and external stakeholders.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to thrive in a fast-paced, deadline-driven environment and adapt to changing priorities.
  • Knowledge of military or law enforcement industries and products is a plus.
  • Background in Lean Manufacturing environments strongly preferred.
  • Distribution warehouse experience is preferred.
  • Fluent in English is required. Multilingual in Spanish, Creole, etc. is preferred.
  • Comfortable working with MS Excel spreadsheets and experience with various Management Information Systems.
  • Strong sense of urgency and comfortable working in faced paced environments with rapidly changing and evolving/shifting priorities.

Benefits:

Competitive salary

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Professional development opportunities

PHYSICAL DEMANDS

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to (25) twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

ITAR Requirements

To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at Point Blank Enterprises, Inc. must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158. Learn more about the ITAR here.

Equal Employment Opportunity

Point Blank Enterprises, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Point Blank Enterprises, Inc. hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Point Blank Enterprises, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.

Affirmative Action and Disability Accommodation

Applicants wishing to view a copy of Point Blank Enterprises, Inc. Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at humanresources@pbearmor.com.