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Office Assistant Receptionist

3 months ago

Killeen, United States AdventHealth Medical Group Central Texas Full time

Metroplex Health System

As a member of Adventist Health System, we believe that total health is achieved through a balance of physical, mental, social and spiritual well-being. With each patients unique circumstances in mind, our multi-disciplinary care teams provide a vast array of services, combining state-of-the-art technology with a personal commitment to creating an exceptional patient experience.

Our team members also enjoy outstanding care in the form of comprehensive health benefits, a friendly, faith-based work environment, and plenty of opportunities to learn and grow.

Our multi-facility campus includes 148 acute-care beds at Metroplex Adventist Hospital in Killeen, 60 psychiatric care beds in the nearby Metroplex Behavioral Health Center, and 25 beds at Rollins Brook Community Hospital in Lampasas. Through this Metroplex Health System, we offer a Womens Center, Sleep Disorder Center, Endoscopy Center, Pediatric Rehabilitation Center, ICU, PCU, ED, imaging, surgery, home health services, and more.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :

  • Perform clerical duties for physician clinic.
  • Answer telephones in a professional and courteous manner, take messages in the EHR system and task to proper Care Team Member.
  • Schedule new and follow-up appointments



  1. Explain registration process and give directions to new patients
  2. Ability to explain procedure preparation to patients if instructed.

  • Understand how scheduling affects the clinic and schedule patients as instructed by Office Manager.
  • Understand the difference between Practice Management (EPM) and Electronic Health Record System (EHR).
  • Professionally and politely greet patients as they enter the clinic
  • Communicate appropriately and clearly to patients, co-workers, office manager, physicians and administration.
  • Ability to accurately enter patients demographics into Practice Management system



  1. Ability to understand the process of insurance verification.
  2. Ability to understand the process of Referrals
  3. Ability to understand the process of Authorizations
  4. Ability to understand when Referral or Authorization is needed.

  • Understand the difference between co-pays, co-insurance, and deductibles collect as needed.
  • Ability to inform patients of basic Self Pay policies and collect at time of service.
  • Collect payments



  1. Document payments on daily receipt board
  2. Balance petty cash daily
  3. Prepare daily deposits
  4. Maintain a balanced cash drawer.

  • Prepare pick up bag at the close of business.
  • Be a Team player



  1. Maintain good working relationships with MCP staff members, physicians, and administration.

  • Ability to handle constructive criticism.



  1. Open- minded to attending additional training when scheduled.

  • Ensure the waiting room of the clinic is clean and well organized.
  • Responsible for Patient rounding in waiting room.
  • Check mailbox daily and distribute mail to appropriate designee.
  • Ensure all tasks and job duties are performed to an acceptable standard.
  • Perform other tasks as requested.
  • Be on time.



  1. Be on time for your shift
  2. Monitor time sheets daily to ensure you are staying within your scheduled hours assigned.
  3. Prioritize your time appropriately.

Qualifications

What you will need:

  • High School Diploma or equivalent
  • Knowledge of basic math and modern office equipment (fax machine, copy machine, scanner, etc.)
  • Basic and intermediate computer knowledge and skills.
  • Able to communicate effectively in English, both verbally and in writing.
  • 1-2 years of Medical Office Experience preferred
  • Additional languages preferred.
  • Experience in a Medical Office preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Medical Group Central Texas

Schedule: Full-time

Shift: 1 - Day

Req ID: 24025664

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.