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Patient Service Representative, Orthopedics
2 months ago
Location
Falmouth, ME
Facility
MaineHealth Orthopedics - Joint Replacement
Schedule - Shift - Hours
Full Time - Day/Evening
Job Category
Clerical/Administrative Support
The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
Required Minimum Knowledge, Skills, and Abilities (
KSAs
)
Education:
High school graduate or equivalent preferred.
License/Certifications:
N/A
Experience:
Previous office experience with medical office experience helpful.
Knowledge and skills in using office equipment.
Knowledge of customer service concepts and techniques.
Excellent organizational skills with the ability to accomplish multiple tasks.
Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
Ability to read, understand and follow oral and written instructions.
Ability to maintain confidentiality.
Ability to work independently and as a team member with minimal direct supervision.
Ability to maintain a professional manner even under stressful situations.
MaineHealth policy requires all care team members to be vaccinated, including for Covid-19 and influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.
Interested in working for MaineHealth?
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MaineHealthvalues diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state lawsprohibit discrimination in employment because of race, color, national origin, religion, age, sex,sexual orientation, disability or veteran status.
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