Customer Service Representative

1 month ago


Falmouth, United States Snow and Jones Full time
Job DescriptionJob Description

Now Hiring: Customer Service Associate

Location: Falmouth, MA

Compensation: $23 hourly

Schedule: Full Time M-F 8:00 - 4:30

 

Snow and Jones, Inc. is a premier plumbing and heating wholesale distributor. Since 1952 we have been a family owned business providing the South Shore and Cape Cod with exceptional products and customer service. We currentlyhave an opening for a Customer Service Associate at our Falmouth location:

Responsibilities:

  • Work with customers to write up their orders accurately and provide additional/upsell sales.
  • Work with customers to provide best customer service and grows business relationships.
  • Continued education/growth to provide our customers with technical product knowledge and assistance.
  • Work with Branch Manager and Outside sales to identify new customers with growth potential.
  • Pull customer orders and ensure accuracy.
  • Work with warehouse associates and branch manager to maintain daily inventory demands.
  • Put away stock/products as needed.
  • Use proper systems to ensure product located properly.
  • Assist in pulling sold orders and deliveries to ensure accuracy.
  • Efficiently manages their time to complete tasks at hand.
  • Maintains and grows relationships with Manufacturer Representatives to develop sales support for product lines and customer needs.
  • Keep branch and counters clean and organized.
  • Report any safety or branch concerns to Branch Manager

 

Qualifications:

  • Prior sales experience, plumbing/HVAC preferred but mechanical skills translate well
  • Prior sales experience, plumbing/HVAC preferred but mechanical skills translate well.
  • Willingness and ability to learn new industry products.
  • Positive attitude and desire to grow relationships with customers.
  • Ability to multitask and organize.

The position is Monday-Friday 8:00AM-4:30PM with a half hour lunch break. Once fully trained, position includes 1 Saturday per month 8AM-12PM (closed Saturdays in summer). Position pays hourly and benefits include personal (sick) and vacation time, health and dental insurance, 401k with company match, and more.



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