Customer Service Support Representative
2 weeks ago
Description:Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc. Coordinate pricing of special items with job quotes. Clarify order information or correct discrepancies as needed. Maintain all required records regarding price, discounts, product information, etc.ADDITIONAL DUTIES AND RESPONSIBILITIES:- Determines and schedules orders according to urgency.- Contacts outside sales force and/or customers to resolve questions, inconsistencies, or missing data on orders.- Resolve customer complaints via phone, email or fax.- Use phone to reach out to customers and verify account information.- Greet customers warmly and ascertain problem or reason for calling.- Assist with placement of orders, cancelling orders, return requests and/or warranties issues.- Act as company gatekeeper.- Suggest solutions when a product is out of stock - substitutions.- Attempt to persuade customer to reconsider cancellation.- Inform customer of deals and promotions.- Sell products and services.- Utilize computer technology to hand high call volumes - B2B.- Work with customer service manager to ensure proper customer service is being delivered.- Cover switchboard as needed.- Other duties as assigned by the Customer Service Manager.Skills:order entry, data entry, Customer service, phone communication, microsoft office, motor control industry, manufacturing customer service, SAPTop Skills Details:order entry,data entry,Customer service,phone communication,microsoft officeAdditional Skills & Qualifications:MUST HAVES:- Minimum 2+ years of customer service experience in an office setting.- Computer aptitude and basic knowledge of Microsoft Office, strong typing skills, good communication skills, detail oriented, and ability to work well with others.- Must portray a positive and energetic attitude when dealing with customers.- Hands-on experience in reviewing, updating or making changes to customer accounts.- Able to handle returns and complaints effectively.- Proven ability to determine answers and solutions quickly.- Proven ability to work in fast paced environment.NICE TO HAVES:- Prior customer service experience in a manufacturing or motor control industry.- SAP experienceExperience Level:Entry Levelsend resume to kvanduren @teksystems.comAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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