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Technical Trainer
1 month ago
United States of America
Location:
CAI23: Carrier-Indianapolis, IN 7310 W Morris St, Indianapolis, IN, 46231 USA
Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About this role:
The Technical Trainer will be responsible for instruction within the Residential HVAC Technical Training Center as well as content development in support of the HVAC Technical Training Center curriculum.
Key Responsibilities:
- Instruction of courses for dealer and distributor customers, specific to Residential HVAC equipment, Technical HVAC concepts, service and installation best practices.
- Content creation in support of curriculum including presentations and hands-on activities
- Motivate and partner cross functionally to achieve business goals.
- Collaborate with subject matter experts in creation and delivery of accurate, current and relevant content.
- High School Diploma
- 5 + years of experience in training and/or HVAC
- Advanced knowledge of Residential HVAC equipment and functions.
- Knowledge of both classroom and virtual content delivery methods and development requirements.
- Knowledge of hands-on training delivery methods and development requirements.
- Experience coordinating product-related trainings, including content specific to new features, installation, service, and simulating troubleshooting activities in a hands-on environment.
- Experience developing technical HVAC training courses for various levels (beginners, intermediate and advanced)
- Ability to listen to variety of end-user requirements, identify trends in feedback, and outline plan to address user needs.
- Ability to manage relationships with variety of subject matter experts to create partnerships in content development.
- Ability to review and evaluate content and delivery from the learner perspective to determine needed improvements.
- Experience delivering classroom and hands-on training.
- Strong communication skills, both verbal and written
- Excellent customer service skills with a high attention to detail
- Ability to Prioritize workload based on department requirements and customer needs.
- Expertise in managing multiple projects with competing priorities.
- Aptitude to work independently as well as part of a team.
- Current knowledge of training and development best-practices as well as adult learning principles
- Knowledge of self-paced online training delivery methods and development requirements a plus, but not required.
- Previous instructional design experience preferred.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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