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Laser Systems Trainer and Support Specialist

2 months ago

Indianapolis, Indiana, United States BLM Group Full time
About the Role

We are seeking a highly skilled and experienced Technical Applications and Training Expert to join our team at BLM Group. As a Field Technical Trainer and Applications Specialist, you will play a critical role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Conduct training courses for customers and BLM personnel on the operation and maintenance of laser systems, as well as other important topic areas.
  • Assist in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
  • Support testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
  • Help develop documentation for distribution to customers and BLM personnel to improve their understanding and proper use of BLM products.
  • Provide technical counsel and solutions to specific technical issues and service tickets.
  • Maintain a positive rapport and business relationship with customers by providing outstanding customer service.
Requirements
  • Proficient with CAD/CAM programming.
  • Ability to diagnose and resolve technical issues quickly and efficiently.
  • Mechanical aptitude.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to work effectively with minimal supervision.
  • Exceptional time management skills.
  • Able to effectively work with all levels of team members and all types of customer personalities.
  • Proficient in Windows OS and Microsoft Office/Suite.
  • Ability to travel up to 100%, as required by management.
Qualifications
  • High School diploma required. Associate degree in a technical discipline and/or equivalent technical military training preferred.
  • At least two (2) years of Computer Aided Design experience (Solid Works, Catia, Inventor or similar programs) preferred.
  • At least three (3) years of manufacturing experience in the areas of machine setup, maintenance, and parts programming.
Licensing/Certifications
  • Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period.
About BLM Group

BLM Group is a leading manufacturer of laser systems and software solutions. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled and experienced Technical Applications and Training Expert to join our team.