Patient Access Rep II
2 weeks ago
Job DescriptionSHIFT; ED Nights, 11PM-7A, Rotating WeekendsJOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.ESSENTIAL DUTIES AND RESPONSIBILITIESInclude the following. Others may be assigned. Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed). Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.KNOWLEDGE, SKILLS, ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum typing skills of 35 wpm Demonstrated working knowledge of PC/CRT/printer Knowledge of function and relationships within a hospital environment preferred Customer service skills and experience Ability to work in a fast paced environment Ability to receive and express detailed information through oral and written communications Course in Medical Terminology required Understanding of Third Party Payor requirements preferred Understanding of Compliance standards preferred Must be able to perform essential job duties in at least two Patient Access service areas including ED. Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors. Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy. Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.EDUCATION / EXPERIENCEInclude minimum education, technical training, and/or experience preferred to perform the job. High School Diploma or GED required 0 - 1 year in a Customer Service role. 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred Some college coursework is preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit at computer terminal for extended periods of time Occasionally lift/carry items weighing up to 25 lbs. Frequent prolonged standing, sitting, and walking Occasionally push a wheelchair to assist patients with mobility problems.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hospital administration Can work in patient care locations which include potential exposure to life-threatening patient conditions. OTHER Must be available to work hours and days as needed based on departmental/system demands. Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step
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Patient Access Representative II
1 week ago
Memphis, Tennessee, United States Conifer Health Solutions Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Conifer Health Solutions. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and ensuring seamless registration and scheduling processes.Key ResponsibilitiesProvide world-class customer service to patients and...
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Patient Access Representative II
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Memphis, Tennessee, United States Conifer Health Solutions Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Conifer Health Solutions. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring seamless registration and scheduling processes.Key ResponsibilitiesPerform patient registration and scheduling duties with...
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Patient Access Representative II
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Patient Access Representative II
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Memphis, Tennessee, United States Conifer Health Solutions Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative II to join our team at Conifer Health Solutions. As a key member of our healthcare team, you will be responsible for providing exceptional patient service, ensuring accurate and efficient registration processes, and maintaining compliance with regulatory...
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Patient Access Representative II
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1 week ago
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Patient Access Representative II
2 days ago
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Representative, Patient Service Rep II
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Memphis, United States Conifer Health Solutions Full timeJob DescriptionSHIFT: SUN-TUES 7PM-730AM, WED 7PM-11PM, rotating weekendsJOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic...
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Representative, Patient Service Rep II
2 days ago
Memphis, United States Regional One Health Full timeA Brief Overview This position provides clinical and clerical support for patients within the inpatient and outpatient medical clinics/practices and is the initial focal point of the patient experience. Responsible for the gathering, entry and verification of registration information. In addition, this position is responsible for the collection of co-pays,...
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Patient Access Representative II
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