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Front Desk Receptionist

2 months ago

Concord, United States Boston IVF Full time

*FRONT DESK RECEPTION*

With more than 150,000 babies born since 1986, Boston IVF is one of the most experienced fertility centers in the world. We proudly offer the most innovative fertility treatments, groundbreaking reproductive technologies – and so much more. We diagnose the most difficult cases. We instill hope. We offer advice and a shoulder to lean on when our patients need it most. Our sole mission is to provide individuals and couples with the best chance for a successful pregnancy – and each day we cherish the bonds we form with our patients.

*Are you looking for an exciting opportunity to join our rapid- growing organization that will inspire you to develop your career? Apply today for a chance to join the Boston IVF *

*Job Summary*

Boston IVF currently has a full time (40 Hours) a week position for an experienced Receptionist in our new soon to be open fertility center located in Concord, MA. Training for this position will be at our main headquarters in Waltham, MA

_Salary commensurate with experience._

_Required Flu vaccines._

Monday - Friday, 6:30am to 2:30pm and includes 1-2 weekends /holidays/month. Hours 7:00am to 3:00 pm with a day off during the work week. Weekends will be at the Waltham Center.

*Summary: *

The receptionist oversees and supports the clinical, administrative and daily operational needs of a fertility practice.

*Essential Duties and Responsibilities:*

Works in conjunction with administrative team to ensure the highest standard of patient care is met.
* Responsible for the preparation of clinical schedules within our EMR system and administrative preparation.
* Direct communication with patients-triaging calls, confirmation of demographic information
* Processing payments and maintaining logs/receipts
* Ensures charts are prepared for clinical appointments with physicians and APP team.
* Responsible for the processing/scanning and tracking of medical records, insurance cards and photo IDs.
* Communicates directly with the patient and administrative assistant any information missing prior to appointments with the clinic.
* Responsible for maintaining the appearance of the waiting area and stocking the coffee/tea stations.
* Mail, retrieve, sort and distribute outside and interoffice mail, post outgoing mail.
* Additional duties assigned as needed by the organization.
* Interacts in a positive and sensitive manner with patients and their families.
* Communicates clearly and effectively to all relevant parties.
* Able to adapt, innovate, and lead through change in order to meet operational and clinic needs.

*Other Skills and Abilities*
* Demonstrates ability to adapt and work seamlessly with interdisciplinary teams.
* Utilizes problem solving, decision making and planning skills.
* Highly organized- able to prioritize and execute.
* Customer Service Focus

*Education and Experience*

High School Diploma

Minimum 3 years reception experience

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Medical Specialty:
* Reproductive Endocrinology & Infertility
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Rotating weekends

Education:
* High school or equivalent (Required)

Experience:
* Microsoft Office: 2 years (Preferred)
* Healthcare Receptionist: 3 years (Required)
* Customer Service: 2 years (Preferred)

Work Location: In person