Technical Support Engineer
4 weeks ago
At Soliant, we think helping those who impact the lives of others is a noble calling. And don't think one must choose between making a difference and making a living. Tomeet the demand of our nation's school districts, we need a Technical Support Engineer.
Job Description :As a Technical Support Engineer, the role entails setup and maintaining Linux computer systems and other devices, adeptly troubleshooting and resolving user issues with technical proficiency, and delivering training sessions for users.What you'll do:
Recognize, investigate, and resolve user issues pertaining to computer software and hardware.Configure Linux computers with predefined custom operating system images.Responds to support calls, chats, emails, and/or other user communications, addressing inquiries related to software, hardware, processes, and general questions.Conduct technical equipment assessments via video conference.Test the compatibility of hardware and Linux software.
Education and Experience Requirements:Highly knowledgeable in Linux ecosystems.
A Hands-on experience in an active Technical Support IT or equivalent role.Fluent in English.Proficiency in managing and maintaining hardware inventory and user accounts.Skilled in troubleshooting software product(s).Familiarity with Microsoft Office applications (Office, Word, Excel).Bachelor's degree.
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