Client Support Coordinator

1 month ago


Dayton, United States YWCA Dayton Full time

YWCA Dayton, a 24 hours organization dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Client Support Coordinator reports to the Crisis Services Manager and is responsible for ensuring that survivors of domestic violence, intimate partner violence, sexual assault, human trafficking, and stalking and their children have access to crisis hotline and/or shelter on 24-hour per day basis. This person supports the vision, mission and values of YWCA Dayton.

PRIMARY RESPONSIBILITIES:

  • Respond to crisis service requests including in-person, phone calls, web-based communication and messages made to YWCA 24-hour crisis services and screen all communication for immediate needs and provide supportive listening and service linkage;
  • Assess potential shelter clients for eligibility and provide alternate options for those who cannot be accommodated;
  • Provides support in shelter to ensure 24-hour coverage; including, intake paperwork, general shelter oversight, and other duties as needed.
  • Completes and maintains all relevant documentation including intake packets, call logs, and hotline contact sheets;
  • Assists facilities and operations in maintaining the cleanliness of shelter and the availability of basic needs for clients including hygiene products, cleaning products, laundry detergent, infant care items, etc.
  • Maintain thorough, up-to-date knowledge of community resources and YWCA Dayton service areas to ensure effective referrals.
  • Performs other duties as assigned.
Requirements

SKILLS AND QUALIFICATIONS:
  • Familiar with trauma informed care, crisis intervention, and conflict resolution techniques.
  • Active driver's license and clean driving record.
  • Understanding of racial equity and social justice issues and a demonstrated sensitivity to the needs of those we serve.
  • Responsive to the needs and requests of clients, residents, staff and Board of Directors with a willingness to collaborate and ability to prioritize and meet deadlines.
EDUCATION & EXPERIENCE:
  • A minimum of High School Diploma or GED required
  • Associates Degree in Social Services, Human Services or Mental Health preferred
  • Customer service experience and/or crisis services experience preferred
ANTICIPATED SALARY AND BENEFITS (FULL TIME ONLY):
  • $16.00 per hour (plus $1.50 per hour rate differential if working 3rd shift)
  • Health, dental and vision coverage
  • Paid parental leave
  • Generous PTO and holiday pay
  • Life and AD&D insurance
  • Long term disability
  • Employee Assistance Program


YWCA Retirement Fund

Automatic enrollment in the YWCA National Retirement Fund upon completion of two years of employment (1,000 hours or more worked per year). Employer contributes 7.5% and YWCA USA contributes 3% to contribute a total of 10.5% of gross pay.

Salary Description

$16.00 per hour

  • Dayton, United States Ywca Emergency Shelter Full time

    Apply Description YWCA Dayton, a 24 hours organization dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Client Support Coordinator reports to the Crisis Services Manager and is responsible for ensuring that survivors of domestic violence, intimate partner...


  • Dayton, United States Ywca Emergency Shelter Full time

    Apply Description YWCA Dayton, a 24 hours organization dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Client Support Coordinator reports to the Crisis Services Manager and is responsible for ensuring that survivors of domestic violence, intimate partner...


  • Dayton, United States YWCA Dayton Full time

    YWCA Dayton, a 24 hours organization dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Client Support Coordinator reports to the Crisis Services Manager and is responsible for ensuring that survivors of domestic violence, intimate partner violence, sexual assault,...


  • Dayton, United States YWCA Dayton Full time

    YWCA Dayton, a 24 hours organization dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Client Support Coordinator reports to the Crisis Services Manager and is responsible for ensuring that survivors of domestic violence, intimate partner violence, sexual assault,...


  • Dayton, United States YMCA of Greater Dayton Full time

    DescriptionHealthy Living Client Support Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt$17.00-$20.40/Hour Position Summary: Assists in the coordination of programming offered through YMCA Healthy Living Department initiatives. Provides support to Director of Healthy Living and department staff to ensure the department achieves...


  • Dayton, Ohio, United States Techmetals Full time

    Customer Support Coordinator Role in Techmetals Entry-level position allowing for growth and development Administrative tasks related to email and phone customer interaction Learn basic ERP and CRM navigation Key Responsibilities: Organize and maintain departmental records Manage outgoing shipments and notifications for on-time delivery ...


  • Dayton, United States Hoxton Circle Full time

    Hoxton Circle has partnered with a specialty retail client that wants to add an on-site part-time IT systems analyst to support up to 35 users. The role is Monday through Thursday onsite part-time up to 30 hours per week in the Dayton, NJ area. Please see duties below. - Provides technical support, planning, and coordination for End User touch points of the...


  • Dayton, United States University of Dayton Full time

    IT Client System Analyst Job No: 501994 Work Type: Staff Full Time (1500 hours or greater) Location: Dayton, OH Category: University Staff Department: IT Client Serv - 206820 Pay Grade: A - Exempt Advertised: June 17, 2024 Applications close: July 05, 2024 Position Summary: The University of Dayton is a top-tier Catholic university. Our mission is to...


  • Dayton, United States University of Dayton Full time

    Position Summary: The University of Dayton is a top-tier Catholic university. Our mission is to educate the whole person and link learning and scholarship with leadership and service. UD Information Technology is looking for an IT Client System Analyst! This is a full time benefit eligible position that offers health, dental and vision insurance, retirement,...

  • Sales Coordinator

    2 weeks ago


    Dayton, United States Roll Group Full time

    **Company Description** Roll-Lift USA, Inc. **Job Description** Purpose** The sales coordinator is responsible for the support of our business development and commercial organization and assisting with the development and implementation of marketing and advertising campaigns for Roll Group. This position serves as a unique interface within the company,...

  • Program Coordinator

    4 days ago


    Dayton, Ohio, United States California State University Full time

    Program Coordinator (TUC- Strength United) Job no: 525872Work type:AuxiliaryLocation:NorthridgeCategories:Full Time Mission:Empowering Families, Ending Violence, and Developing Leaders Duties and Responsibilities:The Program Coordinator reports to the program Clinical Supervisor and will provide the following duties: Program Goals, Objectives, and...

  • IT Support Analyst

    1 month ago


    Dayton, United States CompuNet Clinical Laboratories Full time

    The mission of CompuNet Clinical Laboratories is to be your trusted laboratory partner Every patient. Every result. Every time. Our Vision at CompuNet Clinical Laboratories is to be the medical laboratory of choice.Having served healthcare providers throughout Southwest Ohio since 1986, we understand the importance of caring for patients. Our team...


  • Dayton, United States The Swick Real Estate Group Full time

    Description Our real estate office is seeking a transaction coordinator who can effectively assist our valued home buyers and sellers from contract to close. You'll work to make sure home inspections are arranged, assist with escrow documentation, schedule inspection appointments, and repairs, and ensure offers and counteroffers are approved. Applicants...

  • IT Support Analyst

    1 month ago


    Dayton, Ohio, United States CompuNet Clinical Laboratories Full time

    The mission of CompuNet Clinical Laboratories is to be your trusted laboratory partner Every patient. Every result. Every time. Our Vision at CompuNet Clinical Laboratories is to be the medical laboratory of choice.Having served healthcare providers throughout Southwest Ohio since 1986, we understand the importance of caring for patients. Our team...

  • IT Support Analyst

    3 weeks ago


    Dayton, Ohio, United States CompuNet Clinical Laboratories Full time

    The mission of CompuNet Clinical Laboratories is to be your trusted laboratory partner Every patient. Every result. Every time. Our Vision at CompuNet Clinical Laboratories is to be the medical laboratory of choice.Having served healthcare providers throughout Southwest Ohio since 1986, we understand the importance of caring for patients. Our team...

  • Home Care Coordinator

    4 weeks ago


    Dayton, United States Senior Helpers - Dayton Full time

    Job DescriptionJob DescriptionJob Summary:Senior Helpers - Dayton is looking for a compassionate and dedicated Home Care Coordinator to join our team in providing high-quality home care services to seniors in the Dayton, Ohio area. As a coordinator, you will play a vital role in ensuring our clients' needs are met by covering open schedules and...

  • Home Care Coordinator

    3 weeks ago


    Dayton, United States Senior Helpers - Dayton Full time

    Job DescriptionJob DescriptionJob Summary:Senior Helpers - Dayton is looking for a compassionate and dedicated Home Care Coordinator to join our team in providing high-quality home care services to seniors in the Dayton, Ohio area. As a coordinator, you will play a vital role in ensuring our clients' needs are met by covering open schedules and...


  • Dayton, United States Recovery Center of Ohio, LLC Full time

    Job DescriptionJob DescriptionRecovery Center of Ohio's mission is to help individuals reclaim their lives from the disease of addiction to alcohol and other drugs and to reduce the incidence of addiction in future generations. We are an agency committed to quality gender-responsive, trauma-informed care to clients with substance use and co-occurring...


  • Dayton, United States Recovery Center of Ohio, LLC Full time

    Job DescriptionJob DescriptionRecovery Center of Ohio's mission is to help individuals reclaim their lives from the disease of addiction to alcohol and other drugs and to reduce the incidence of addiction in future generations. We are an agency committed to quality gender-responsive, trauma-informed care to clients with substance use and co-occurring...


  • Dayton, United States Recovery Center of Ohio, LLC Full time

    Recovery Center of Ohio's mission is to help individuals reclaim their lives from the disease of addiction to alcohol and other drugs and to reduce the incidence of addiction in future generations. We are an agency committed to quality gender-responsive, trauma-informed care to clients with substance use and co-occurring disorders. The Peer Support...