Customer Support Services Team Member

2 weeks ago


Missoula, United States ELM Utility Services Full time

ELM Utility Services, with over 1000 employeesnationwide, hasan outstanding opportunity as a Customer Support Services Team Member available in Missoula,Montana. This is an opportunity to be a part of one of the largest and mostrespected companies in the utility locating industry. ELM is a great place tobuild your career while also offering an excellent compensation and acomprehensive benefits package.

Pay & Benefits:

  • Medical, Dental, and Vision Insurance
  • Paid-Time Off accrual (PTO) Vacation/Sick Time (You have the ability to accrue up to 80 hours per full year worked to start. Accruals go up with years of service) NOTE: A Vacation/sick (PTO) Time match may be negotiated at time of hire for experienced technicians currently performing damage prevention who join our team at ELM so you do not lose those time off benefits you have earned over the years at another company.
  • those time off benefits you have earned over the years at another company.
  • 6 Paid Holidays
  • Company Smart Phone, and other equipment as needed are provided to each employee
  • 401(k) plan
  • Employee Assistance Program (EAP)
  • Paid hands-on training
  • Annual reviews with the potential for increases
MainResponsibilities:
  • Taking Customer Service and Driver's Hotline calls
  • Scheduling appointments for meter inspections
  • Enter and dispatch damages and emergency call outs
  • Review after hours call log
  • Audit to ensure accurate billing defined per contract
  • Meet weekly/monthly invoicing deadlines
  • Assist in damage report compilation and submission
  • Respond to questions and requests from damage representatives and field personnel
  • Provide support for other departments as needed
  • Other duties as assigned


MinimumEducation/Experience:

- High school diploma or equivalent education

- Previous Customer Support Services/Invoicingexperience

Competencies:

- Attention to detail & a customer service mindset required

- Knowledgeable in Microsoft Officeproducts such as Outlook, Excel, Word, Teams, etc.

- Exhibit polite and professionalcommunications

- Problem solving/analytical

- Self-starter

- Dependable

- Good time management

- Adaptable

- Be a team player

To apply for this position, please send cover letter and resume to CSSManager@elmutility.com.
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