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Contact Center Representative Bilingual
2 months ago
Now Hiring: Experienced Bilingual (English/Spanish) Account Resolution Representatives Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Are you skilled in account resolution within the utilities sector and thrive in a call center environment? If you’re fluent in English and Spanish and ready to elevate your career with a growing company, Payless Power wants to meet you We’re expanding and seeking Account Resolution Representatives to help resolve customer accounts efficiently and with outstanding service. Shift: 9 AM - 5 PM, Monday - Friday This role is in-office, not remote. Note: Only applicants who complete the survey and attach their resume will be considered, if link does not work please copy and paste. Be the primary contact for customer inquiries via phone, email, and live chat. Stay informed on company policies to proactively enhance service quality. Document customer interactions thoroughly and collaborate with your team to drive continuous improvement. Minimum of 1-year experience in customer account resolution; call center experience is a plus. Microsoft Office proficiency and strong multi-tasking abilities. Bilingual skills in English and Spanish with exceptional communication abilities. Teamwork skills to foster collaboration and enhance service quality. Medical, Dental, Vision Insurance Paid Time Off and Holidays Due to the high volume of applications, only candidates who complete the survey and attach their resume will be considered.
