Customer Service Representative

**COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. Learn more *This policy applies to US/ US territory candidates and employees only:* To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements, and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. **Customer Service Representative Arvada, CO**

Requisition Number: 2034790 Job Category: Healthcare Delivery Primary Location: Arvada, CO

**Clinical**

**your lifes best work.SM**

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, youll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do **your lifes best work.SM**

**Opportunities with New West Physicians.** Bring your passion for health care to New West Physicians in Colorado, a team committed to providing excellent service to every patient every time. Were not only one of the largest physician groups in Colorado with 21 offices throughout the Denver Metro areawere also part of Optum, a nationwide family of over 53,000 dedicated physicians working together to help people live their healthiest lives. That means were backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. New West Physicians has received national awards for providing high quality health care in Colorado. Its all possible because of our highly qualified, board-certified family practice and internal medicine physicians, hospitalists, cardiologists, gastroenterologists, psychiatrists, endocrinologists, neurologists, physiatrists, physician assistants, nurse practitioners and more. If this sounds like the place for you, its time to take a closer look at New West Physicians and discover a path to **your lifes best work.(sm)**

The Patient Care Coordinator is responsible for check in and check out, answering the door to perform COVID screening, answering the scheduling line, answering the provider line, scheduling appointments, scanning and all patient satisfactions actions at the front desk.

**Primary Responsibilities:**

* Assist in answering incoming phone calls in a prompt and professional manner

* Return calls as appropriate

* Connect and disconnect answering service, and follow up on messages received from answering service

* Assist in taking phone messages in a concise and complete manner

* Ensure phone calls will not be left on hold for excessive periods of time

* Assist unscheduled emergencies to the point that medically trained personnel may take over

* Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record. Check patients balances and account status. Refer to patient representative as needed

* Assist patients with ambulatory difficulties

* Verify all demographic and financial information on established patients

* Obtain and receive information necessary for the preparation of a new patient record

* Enter patient data in the computer, and scan the insurance card and drivers license in Allscripts

* Receive payments from patients and issue receipts including reconciling daily cash and cash drawer

* Schedule appointments and verify prior to the scheduled time. Print schedule for physicians and other staff members one day in advance or more as requested

* Other responsibilities as assigned

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

* High school diploma or GED

* 1+ years of customer service experience

* Experience handling high volume of telephone calls and a multi-system phone line

* Ability to handle cash and to count money at high volumes including mathematical computations

* Microsoft Office proficiency

* Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

**Preferred Qualifications:**

* Experience with electronic health records

* Knowledge of medical terminology

*To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.*

**Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

**Colorado Residents Only:** The hourly range for Colorado residents is $16.00 to $26.88. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

*Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characte