Customer Service Specialist

1 week ago

Kilgore, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

  • Develop and sustain good working relationship with all customers.
  • Support both internal and external customers daily with parts pricing, availability and order entry.
  • Continually maintain and expedite customer orders and quotations.
  • Ensure the safe and efficient operation of all warehouse functions to ensure everyone goes home safe and healthy everyday.
  • Display a good professional attitude to support high moral within the organization.
  • Support all departments.
Key Job Responsibilities

DAILY:
•Process customer sales orders, expedite and follow up.
•Provide customer quotes, pricing and lead times etc.
•Safety conscientious in all daily activities.
•Ability to act with a sense of urgency.
•Ability to track orders / shipments.
•Ability to multi-task.
•Excellent verbal and electronic communication skills.
•Release and ship orders as necessary.
•Read/interpret parts manuals and drawings.

WEEKLY:
•Process customer credits as necessary.
•Unload and load freight trucks. Inspect freight for damage.
•Operate manual power hoists, dollies, lifts and forklifts.
•Open order reports and expediting.
•Attend and participate in weekly department safety meetings.
•Review and approve freight bills.
•Review inventory to set min/max for proper order functions.
MONTHLY:
•In transit sloc reports.
•Transport order open reports.
•Attend monthly safety meetings.
•After hours on call for parts department.
•Assist with purchasing functions.
OCCASIONAL, INFREQUENT:
•Mine site visits (customer service/Meetings).
•Fill in for Buyer when necessary.

Qualifications/Requirements
  • 2 years experience
  • Ability to read/interpret hard copy and electric parts manuals including Link One and VIP.
  • Knowledge and use of Microsoft Applications.
  • Strong SAP knowledge.
  • Overall understanding / knowledge of entire Material Management functions.
  • Inventory knowledge.
  • Inventory control.
  • Safety policies and expectations.
  • Overall knowledge of shovel operation and functions.
  • Strong working knowledge of company process and procedures.
  • Know the right contacts within the organization to accomplish tasks at hand.


Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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