Agency Support Administrator
2 weeks ago
In this position you will....
…work closely with TH Senior Agency Manager to growth on Production and Revenue of the agency channels for bolttech Thailand including acquiring new agents, managing, and improving active agents of our current pool of more than 8,000 prospected agents.
You will work closely with cross-functional teams to execute our growth strategy and deliver first-class services to our key partners.
You will be responsible for…
Support Manager to drive sales performance and manage day-to-day activities (Call/Chat/E-mail/etc.) with Agents.
Service and Support all Insurance questions and Quotation Requirement from Agents by every Communicate Channels we have with Agents (FWD/IA).
Build and Enhance relationships with agents at Seller level by daily Call/Chat.
Coordinate with Insurance Companies to come up with the competitive/proper Price for our Quotation to Agents.
Coordinate with other departments on agency management: Operations Team, After-sales services Team to deliver what we agreed with our Agents.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Impactful
Committed to delivering strategically aligned objectives, creates plan to achieve with key business revenue milestones and measures
Proactive in identifying what needs to be done, and taking action, before being asked, or before the situation escalates
Takes accountability and self-motivated to deliver results even in situations which are not straight-forward
Customer focus
Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency
Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning
Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption
Collaborative
Develops strategic relationships and network across agency force and share internally with others for mutual benefits
Fostering effective team communication and dialogue based on integrity, identifies opportunities to gain consensus for team options, decision and outcome
Communication
Communicates clearly and actively listens to others
Provides others with information they need in a timely manner
Communication is specific and fact based using a style appropriate for the audience
You will require the following qualifications and skills
Great interpersonal, communication, and negotiation skills
Proficiency in MS-Office
Ability to work under pressure
Having Insurance Products knowledge is preferable
University degree in any field
Minimum 3 years of experience in Telesales or Agency Sales
Positive Thinking is preferred
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