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Customer Support Representative

2 months ago

Austin, United States Collabera Full time

Description

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Customer Support Representative

Contract: Austin, Texas, US

Salary: $17.00 Per Hour

Job Code: 354973

End Date: 2024-11-14
Days Left: 2 hours left

Apply

Job Title: L1 Technical Support / Customer Service Representative

Location: Remote

Duration: 2-3 months - Part time - Must be flexible

Shift and Pay rate:

1st Shift 7am to 3pm: English & Spanish: $17/hr

2nd Shift 3pm to 11pm: English & Spanish: $17.50/hr

3rd Shift 11pm to 7am: English & Spanish: $17.50/hr

Overview:
  • Provides front-line customer service support via phone to all internal and external customers.
  • Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard.
  • We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.
Equipment needed:
  • Must have own PC or Laptop and able to support Windows 10 and be able to download software.
  • Must have good internet connectivity.
  • Dual Monitors are strongly needed, as well as headset.
Responsibilities: Technical Support
  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
  • Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
  • Works under close supervision to answer questions regarding company products and services.
  • Directs callers to appropriate resources
  • Escalates complex questions to more senior representatives
Qualifications:
  • HS Diploma and College background required.
  • Light IT background preferred.
  • Prior customer service experiences are a must.
  • Excellent communications skills.
  • Computer literate; exposure to Windows environment.
  • Worked remote previously preferred
  • Spanish speaking needed
  • Flexible availability (especially at weekends)
Job Requirement
  • Call Center
  • Calling
  • Inbound
  • Outbound
  • L1 Support
  • Technical Support
  • troubleshooting
  • Helpdesk
  • Help Desk
  • CSR
  • Spanish
  • Bi-lingual
  • bilingual
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Shivraj Borah
  • shivraj.borah@collabera.com


Apply Now