Customer Support Representative

2 weeks ago


Austin, United States Collabera Full time

Description

  1. Home
  2. Search Jobs
  3. Job Description


Customer Support Representative

Contract: Austin, Texas, US

Salary: $17.00 Per Hour

Job Code: 354973

End Date: 2024-11-14
Days Left: 2 hours left

Apply

Job Title: L1 Technical Support / Customer Service Representative

Location: Remote

Duration: 2-3 months - Part time - Must be flexible

Shift and Pay rate:

1st Shift 7am to 3pm: English & Spanish: $17/hr

2nd Shift 3pm to 11pm: English & Spanish: $17.50/hr

3rd Shift 11pm to 7am: English & Spanish: $17.50/hr

Overview:
  • Provides front-line customer service support via phone to all internal and external customers.
  • Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard.
  • We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.
Equipment needed:
  • Must have own PC or Laptop and able to support Windows 10 and be able to download software.
  • Must have good internet connectivity.
  • Dual Monitors are strongly needed, as well as headset.
Responsibilities: Technical Support
  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
  • Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
  • Works under close supervision to answer questions regarding company products and services.
  • Directs callers to appropriate resources
  • Escalates complex questions to more senior representatives
Qualifications:
  • HS Diploma and College background required.
  • Light IT background preferred.
  • Prior customer service experiences are a must.
  • Excellent communications skills.
  • Computer literate; exposure to Windows environment.
  • Worked remote previously preferred
  • Spanish speaking needed
  • Flexible availability (especially at weekends)
Job Requirement
  • Call Center
  • Calling
  • Inbound
  • Outbound
  • L1 Support
  • Technical Support
  • troubleshooting
  • Helpdesk
  • Help Desk
  • CSR
  • Spanish
  • Bi-lingual
  • bilingual
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Shivraj Borah
  • shivraj.borah@collabera.com


Apply Now

  • Austin, United States SNI Companies Full time

    Job Details "Bilingual Customer Support Representative" 100% remote $19-19.50 per hour Must be bilingual English/Spanish Loan Support Associates will handle high volume incoming calls in Borrower Care Department.Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the caller's referenced...


  • Austin, United States Intertek Full time

    Technical Support Rep – Austin, TX (Hybrid) What are we looking for? As a Technical Support Rep you will respond to and resolve customer technical inquiries and issues as well as assist customers with installation and issue resolution. This is an exciting opportunity for an ambitious and highly motivated  Technical Support Representative  to join...


  • Austin, United States ePayPolicy Full time

    Every day, ePayPolicy helps over 7,500 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.) How do we do it? With powerful payment tools that just...


  • Austin, Texas, United States Sonic Healthcare USA Inc Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Sonic Healthcare USA Inc. As a key member of our laboratory operations team, you will be responsible for providing exceptional service to patients, clients, and laboratory staff through phone and other communication channels. Key Responsibilities: Provide...


  • Austin, United States Sonic Healthcare USA Inc Full time

    Job Functions, Duties, Responsibilities and Position Qualifications: Position Summary: Responsible for delivering high volume faxes in a timely manner along with triaging failed faxes by communicating with physician offices on a daily basis. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting...


  • Austin, United States Clinical Pathology Laboratories Full time

    Job Functions, Duties, Responsibilities and Position Qualifications: Position Summary: Responsible for delivering high volume faxes in a timely manner along with triaging failed faxes by communicating with physician offices on a daily basis. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting...

  • Special Events

    4 weeks ago


    Austin, United States Changing Lives Worldwide Full time

    Charity / Client Support Representative (Tabling for local Non-Profit) The Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters in Austin. We specialize in customer retention and customer acquisitions for our clientele. As we continue to grow, we’re looking...


  • Austin, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer...


  • Austin, Texas, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting...


  • Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...


  • Austin, Texas, United States A2I Enterprise, inc Full time

    We are seeking a highly skilled Customer Service Representative to join our team at A2I Enterprise, inc. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to grow professionally. As a Customer Service Representative, you will be responsible for providing top-notch support to our...


  • Austin, Texas, United States Inkspirenize Full time

    Customer Service RepresentativeAt Inkspirenize, we are seeking a dedicated and empathetic Customer Service Representative to assist our customers with inquiries, resolve complaints, and ensure a positive experience.Key Responsibilities:Handle inbound and outbound customer inquiries via various communication channels.Address customer complaints and resolve...


  • Austin, Texas, United States Changing Lives Worldwide Full time

    Job DescriptionAt Changing Lives Worldwide, we are seeking a highly skilled Charity Support Representative to join our team. The ideal candidate will have a strong customer service background and a passion for philanthropy.Key Responsibilities:Identify and assess donors' needs to achieve satisfactionGenerate fundraising donations and leadsBuild sustainable...


  • Austin, Texas, United States Chick-fil-A Full time

    Are you looking for a role in the food and beverage industry where you can develop your leadership skills and be part of a supportive team? We have an immediate opportunity for a Customer Service Representative at our Chick-fil-A restaurant in Northwest Austin.This position offers flexible schedule options, including day and night shifts, and comes with...


  • Austin, Texas, United States The HT Group Full time

    Job Title: Customer Service RepresentativeJob Type: Contract to HireLocation: North Austin, TXJob Description:The HT Group has a security client in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process.Responsibilities:Provide...


  • Austin, United States Bug Master Exterminating Services Full time

    As a customer service representative you'll interact with clients and our great internal team to help customers with their pest control needs. You'll answer customer questions, manage schedules, and handle administrative tasks related to day to day b Customer Service Representative, Customer Service, Representative, Business Operations, Retail


  • Austin, United States Four Hands Full time

    Customer Service RepresentativeDepartment: Sales Operations Employment Type: Full Time Location: Austin, Texas Description Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world. We design,...


  • Austin, United States Net Commesh Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring an exceptional customer experience. You will play a key role in maintaining customer...


  • Austin, Texas, United States Collabera Full time

    Job Title: Customer Service RepresentativeJob Summary:Collabera is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Responsibilities:Respond to phone inquiries from clients in a prompt, courteous, and concise...


  • Austin, Texas, United States H-E-B Full time

    About the Role:At H-E-B, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll play a vital role in ensuring our customers have an exceptional shopping experience. Your primary responsibilities will include:Assisting customers with their queries and resolving any issues in a timely and...