Customer Support Representative
2 weeks ago
Description
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Customer Support Representative
Contract: Austin, Texas, US
Salary: $17.00 Per Hour
Job Code: 354973
End Date: 2024-11-14
Days Left: 2 hours left
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Job Title: L1 Technical Support / Customer Service Representative
Location: Remote
Duration: 2-3 months - Part time - Must be flexible
Shift and Pay rate:
1st Shift 7am to 3pm: English & Spanish: $17/hr
2nd Shift 3pm to 11pm: English & Spanish: $17.50/hr
3rd Shift 11pm to 7am: English & Spanish: $17.50/hr
Overview:
- Provides front-line customer service support via phone to all internal and external customers.
- Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard.
- We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.
- Must have own PC or Laptop and able to support Windows 10 and be able to download software.
- Must have good internet connectivity.
- Dual Monitors are strongly needed, as well as headset.
- Provides assistance to customers during all phases of the inventory process.
- Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
- Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
- Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
- Works under close supervision to answer questions regarding company products and services.
- Directs callers to appropriate resources
- Escalates complex questions to more senior representatives
- HS Diploma and College background required.
- Light IT background preferred.
- Prior customer service experiences are a must.
- Excellent communications skills.
- Computer literate; exposure to Windows environment.
- Worked remote previously preferred
- Spanish speaking needed
- Flexible availability (especially at weekends)
- Call Center
- Calling
- Inbound
- Outbound
- L1 Support
- Technical Support
- troubleshooting
- Helpdesk
- Help Desk
- CSR
- Spanish
- Bi-lingual
- bilingual
- Recruiter
- Phone
- Shivraj Borah
- shivraj.borah@collabera.com
Apply Now
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