Healthcare Customer Support Representative

6 days ago


Austin, Texas, United States R1 RCM Full time
About the Role

We are seeking a Healthcare Customer Support Representative to join our team at R1 RCM Inc. In this role, you will play a vital part in delivering exceptional customer service to our patients. You will be responsible for collecting patient information, answering questions, and resolving issues in a timely and professional manner.


What We Offer

As a valued member of our team, you will have access to comprehensive training and ongoing support to ensure your success in this role. You will work in a dynamic environment with a diverse group of colleagues, where teamwork and collaboration are highly valued. We offer a competitive compensation package, including an estimated annual salary range of $33,000 - $44,000, depending on location and level of experience.


Responsibilities
  • Responding to patient inquiries and resolving issues in a timely and professional manner
  • Collecting patient and insurance information using computer systems
  • Providing exceptional customer service, addressing concerns, and empathizing with patients who may be ill or worried

Requirements
  • High School Diploma or equivalent
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment


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