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Client Engagement Director
2 months ago
The role
A hybrid strategic relationship manager, business leader, and creative process jedi. You're at your best when leading multidisciplinary teams to build business innovations from inception to completion, with the ability to exhibit both big-picture strategic thinking and attention to minute detail.
Reporting into the Head of Client Engagement, this role works closely with co:'s seasoned executives and C-Suite clients to build and grow their business. This person will be the center of gravity to drive that growth, recognizing short and long term opportunities for our business and our client's business. Poised and the epitome of a team-player, always keen to roll-up your sleeves and add value when opportunities arise.
You'll work as part of a multi-disciplinary team that sits at the center of our business, working across our three practices; Business & Brand, Experience, and Organization and Culture Design. You will work on a project basis across multiple clients helping to define overall brand strategy, offering pipeline and positioning, go to market plans and much more.
Who you are
You have mastered running multiple well-operated, fast-paced projects, and are flexible and adaptive when changes arise while also being a master of planning and organization. You are a pro communicator, well-versed at balancing the nuances of keeping a team on track while helping clients see through the trees.
You have experience in an Account Supervisor or Account Director role in a creative company, (brand strategy and architecture experience a plus) and are comfortable going from uber project manager keeping everything and everyone on track, to playing a critical role as a sounding board for C-Suite clients looking to talk through strategic and creative business problems.
Nimble, adaptable, dynamic, and sharp, are just a few of the words others have used to describe you. You're excited to work in a non-traditional environment, where the creative takes on many forms. You think of your workplace as more than a workplace; it's a community. One that has Thanksgiving dinner together, celebrates big wins with champagne, is borderline nutty when it comes to the Halloween contest, brings their outside passions in for others to support, and truly supports each other to grow.
What you'll do
co: is a fast-paced, collaborative environment, which requires wearing many hats. Below are some responsibilities you can anticipate:
- Develop a thorough understanding of our clients' businesses - from mastering the competitive landscape to having insight into their business strategy, you'll be privy to what makes the organization successful and our role in catalyzing its growth, building trust with co's clients both within and outside the scope of a given project
- Responsible for driving the project management: the people, processes, and tools needed to get the job done in a timely and effective manner, including developing and deploying business best practices across multiple work streams that span all of co:collective's three practices - Business & Brand, Experience Design & Org and Culture
- Drive day-to-day project management, for to two - three concurrent projects/clients
- Serve as central point for information sharing across internal work streams at co: and with the client
- Manage team bandwidth and project profitability
- Design and run in internal and client meetings and provide detailed, clear, actionable reports.
- Update status and client reports, track milestone achievement, and help quality-control deliverables.
- Facilitate administrative responsibilities as necessary for key meetings (meeting prep, confirming attendees, video/conference call logistics).
- Build meaningful cross-functional relationships internally at co: to stay current as a voice of our offerings and capabilities
- Take ownership of sharing project learnings with internal teams and client
- Driving organic growth with existing client roster, including identifying opportunities for follow on work and/or building new relationships with a wider set of clients (Including owning the proposal for client business opportunities, and be able to present approach to senior stakeholders)
- Serve as internal thought partner to cross functional strategy and creative teams, providing input on work as it comes together to push it from good to great
What you've done
- Have 6-8 years experience as an Account Director or Client Services Director within a brand strategy, advertising, creative, product, or communications agency.
- You are a client whisperer and have managed clients at all levels, notably VP and up levels.
- Honed your communication skills (verbal and written); you have a confident and polished presentation manner and are comfortable interfacing with senior level stakeholders.
- Experience with technology industries and B2B strategy preferred
- Proven experience as a team player and collaborator, understanding how to work with multidimensional teams across a multitude of disciplines.
- You have integrated production knowledge and experience working on simultaneous work streams
- You've launched brands and/or 360 campaigns for multiple clients.
- Been responsible for YoY organic growth and budget management for a set of global clients across a range of industries and sizes
- You've potentially managed and mentored team members, formally or informally, creating clear roles and growth opportunities
Caring for the community
The co: community is deeply committed to continuing to build a diverse and inclusive workplace for all to thrive. We value and honor those with different backgrounds, unique perspectives, and believe that inclusive organizations build better teams and produce better work. We are a people-centered business that seeks to create safe spaces, lead by example, and make a positive impact on the world.
Our working model
with new approaches to ensure that the model we are working within is fulfilling to our teams and clients. For those based in New York, we have an anchor day weekly. On Tuesdays, we ask that everyone comes to the office.
Although our team is hybrid, we prefer that this leader lives in or around the tri-state area. If you do not live in New York City you must be willing to travel to New York for one week per month for practice meetings, quarterly company gatherings, executive planning, and business development, as well as be comfortable traveling for new business and client meetings.
