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Records Tech Lead

5 months ago

Washington, United States Canon Business Process Services, Inc. Full time

Overview:

Under general direction from a Canon Site Manager, the team reports administratively to their designated

supervisor. For strategic direction and initiatives, this role will align with the Records Manager in the NY office, participate

in the NY offices team meetings, and follow its cadence to ensure that Records standards are consistently in place at the

Washington DC location. Must also exercise independent judgment on diverse and specialized records management with

accountability and ongoing decision-making responsibilities associated with the work. This person is responsible for

planning, organizing, supervising, reviewing, and evaluating the work as needed and ensuring proper management,

retention, and disposal of any documents. Performance of the work requires the use of independence, initiative, and

discretion within established guidelines. Excellent interpersonal and communication skills a must.

Responsibilities:
  • Provides day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment which supports achieving the department and the firms mission, strategic plan, objectives, and values.
  • Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards alongside the vision of the Records Manager for the firm.
  • Work in support of and contribute to the development of the firms information governance policies, procedures, and standards to achieve legal compliance and effective records management.
  • Responds to inquiries, helping to identify records and information relevant to the request and ensure a timely response to all requests.
  • Supervises the use of records management systems and equipment to ensure reliable, high-quality operation of document management systems.
  • Oversees the maintenance, update, and disposal of records on and offsite, revising destruction schedules and coordinating the destruction of records with corresponding departments.
  • Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Monitors and reviews legislation and legal requirements and recommends changes to achieve legal compliance and effective records management.
  • Must be comfortable interacting over email, phone, and/or zoom and communicating clearly, concisely, and without delay with Records Manager.
  • Performs other duties as assigned.
  • Some heavy lifting may be required

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

  • Physical activity required including frequent bending, reaching, lifting and standing
  • May lift and/or move up to 50 lbs
  • Will require extensive hours sitting a desk

What We Offer

  • An opportunity to join an established team and be part of a successful and proven global organization
  • A competitive compensation program
  • Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match
  • Employee discounts on Canon products & vendor discount programs for employees
  • World-Class Training & Career Development Programs
Qualifications:
  • H.S. Diploma or greater required
  • College Education preferred
  • 2-3 years supervisory experience in records management Knowledge of principles and practices of records management including document preservation, records retention, and disposal
  • Law firm or legal department experience is a plus
  • Strong understanding of RIM principles (or equivalent) and how to apply them in a law firm/professional and regulated setting
  • Excellent customer service, interpersonal skills, and professional attitude. Strong communication and managerial skills. Ability to work overtime and meet deadlines
  • Excellent Word and Excel reporting skills
  • Proficiency in working in a records management/database system, FileTrail preferably
  • Proficient in MS Office Suite including Excel, Word, Outlook
  • Proficient in Adobe Acrobat PDF editor