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Learning Management System Administrator

3 months ago

Dallas, United States Acord (association For Cooperative Operations Research And Development) Full time

Overview If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management. Willow Bridge is currently hiring for an experienced Learning Management Systems Administrator to oversee the creation and updates of training resources. We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today. Responsibilities Job Summary: The Learning Management System (LMS) Administrator works on assignments dealing with the routine and daily operation, use, and configuration of WBPC Learning Technology Platforms such as Grace Hill, Interplay, and Reflect. Manages community areas within the LMS including functionality, appearance, tabs, and settings. Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements. Acquires and maintains knowledge of current technology as it applies to LMS software and systems. Maintains procedures and policies to ensure the security and integrity of systems/networks. Writes and maintains technical procedures and policy documentation. Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives. Creates and updates resources to train and support learners on how to use the technology for online and professional development. User Management: Creates user logins as needed and assigns user permissions. Creates and manages user structures including the creation of user groups and learning cohorts. Manages course enrollment including progress tracking. Course Management: Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources. Works with the Learning & Talent Development Teams to manage the course asset library. Populates course information and assigns learners. Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports. Analyzes reporting data and recommends strategic direction to Leadership as appropriate. Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer. Manages tracking of course revisions and history. Builds online assessments and evaluations in LMS for courses. Manages relationship with third party vendors like Interplay and facilitates the successful linkage of courses to the Elevate LMS. Troubleshooting: Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses. Troubleshoots and resolves issues relating to system functionality and software systems. Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services. Reviews and monitors system performance. Works with instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content. Qualifications Preferred Qualifications: Coursework and/or certifications relating to learning management system administration preferred. Social media or knowledge management experience. Familiarity with course design and development. Working knowledge of multiple web design technologies, such as HTML. Experience working with Dayforce Learning Management System. Education and Experience: High school diploma or equivalent required, Bachelor’s degree preferred but not required. Minimum of 3 years’ experience as an LMS administrator or in a similar position. Technical skills including troubleshooting, and understanding of directory, file structures, and systems, and LMS nomenclature. Ability to troubleshoot and resolve technical issues. Ability to collaborate with others at all levels of the organization as well as vendors. Ability to gain new technical skills quickly. Customer service skills, responsive attitude. Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Willow Bridge offers a wide range of insurance options, programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation, incentive programs, and generous paid time off. #J-18808-Ljbffr